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Sept. 16 2024
In today's fast-paced business environment, the future of efficiency and productivity is automation... View More
Sept. 12 2024
Reveille Software announced the launch of Reveille Sentry for Microsoft 365. This innovative solution enhances observability and control over M365-based intelligent automation platforms, filling a cri
Sept. 10 2024
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, is proud to be a Diamond Sponsor of the Xplor 2024 Summit being held Septe
Sept. 6 2024
DataOceans announced the promotion of Lee Nagel to the position of President. Lee, who has been with DataOceans for six years, brings extensive leadership experience from both the insurance and techno
Sept. 5 2024
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces its AccessibilityNow® Translate has yielded substantial improve
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Sept. 4 2024
With millennials set to make up 75% of the global workforce by 2025, we wanted to break down how perspectives are shifting. Here are the four most important takeaways from this year’s survey... View More
Aug. 29 2024
Quadient, a global automation platform powering secure and sustainable business connections, announced today a new contract with a North American global leader in financial services... View More
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Aug. 28 2024
Customer Experience (CX) is not a new concept. It’s been around long enough for some analysts to predict that Customer Experience is “out” and Customer Effort (CE) is “in”... View More
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Aug. 27 2024
Document fraud is an age-old problem that is becoming more complicated as technology becomes more sophisticated... View More
Aug. 27 2024
M-Files unveiled the M-Files Knowledge Work Automation Capability Maturity Model (CMM) and introduced a toolkit to help organizations assess where they are in their digital transformation journey for... View More
Aug. 23 2024
OSG in partnership with InfoSlips is pleased to announce that they have been awarded the prestigious 2024 Xplor Application of the Year Award... View More
Aug. 22 2024
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) announces a strategic partnership with Salesforce, becoming a Consulting Partner focused on delivering Industry Case Management Solution
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Aug. 21 2024
Bills, invoices and statements are opened, read and acted upon by nearly everyone. So too are letters and notices — some surveys say up to 99%... View More
Aug. 21 2024
Papyrus Software, a global leader in enterprise solutions, today announced that it has been honored with the Technology of the Year Honorable Mention award from Xplor International for its innovative... View More
Aug. 15 2024
Crawford Technologies announces its AccessibilityNow® Translate has been awarded Xplor International’s Technology of the Year Award... View More
Aug. 13 2024
Docufree announced the latest version of its Enterprise Digital Mailroom, a technology platform that eliminates the corporate mailroom, ensuring organizations never have to physically open mail or man
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Aug. 8 2024
In today’s fast-paced world, patience is a rare commodity, especially when dealing with the cumbersome task of filling out forms. Whether paper or digital, forms are often seen as necessary evils
Aug. 7 2024
Iron Mountain announces the availability of Iron Mountain InSight® Digital Experience Platform (DXP), a secure software-as-a-service (SaaS) platform.Customers can use the platform to access, manage
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Aug. 1 2024
Measuring the success of your integrated marketing campaign should include a thorough, big-picture understanding of your efforts rather than simply reviewing individual channel data... View More
July 31 2024
Reveille Software (Reveille), a leader in management and monitoring solutions for Intelligent Process Automation-based applications, today announced a partnership with ABBYY, a global leader in purpos
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue
  • Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e