+
BETTER Content ManagementBETTER Customer Communication Management
=
BETTER Customer Experience
BY Brian DeWyer
March 26 2025
A dashboard that consolidates data from all of your applications and systems into a single view is critical to optimizing performance and avoiding dangers
BY Brian DeWyer
Jan. 23 2025
Intelligent automation is a business-driven approach that organizations use to rapidly identify, vet and automate as many business processes as possible
BY Brian DeWyer
Dec. 18 2024
Batch processing is crucial for capture systems. It swiftly and accurately handles large data volumes, removing bottlenecks. However, efficient batch processing isn’t easy. It needs the proper found
BY Brian DeWyer
Oct. 1 2024
Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e
BY Brian DeWyer
June 5 2024
Is Generative AI tipping the scales in favor of building Enterprise Content Management (ECM) software, or will it ever get to that point?
BY Brian DeWyer
Dec. 18 2023
Enterprise Content Management (ECM) applications form the backbone of many vital digital document processes in businesses today. These systems serve as a hub, potentially thousands of users accessing
BY Brian DeWyer
Sept. 13 2023
Enterprise Content Management (ECM) applications form the backbone of many vital digital document processes in businesses today
By Ryan DuncanEfficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
By Richard HuffMost customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia