Info-Tech Research Group has published its 2025 Emotional Footprint Report on leading Enterprise Content Management (ECM) solutions, recognizing the top five providers as Champions in the category. Based on user data from SoftwareReviews, a division of the global research and advisory firm and a leading source for insights on the software provider landscape, the report illustrates how leading ECM platforms can improve organizational performance.
ECM is a sophisticated software solution designed to empower organizations by streamlining the creation, approval, and distribution of content across diverse systems. In the absence of ECM, organizations may face challenges such as disorganization, security vulnerabilities, and suboptimal workflow processes. By integrating ECM, businesses benefit from improved collaboration, increased productivity, and stronger regulatory compliance.
Info-Tech's Emotional Footprint measures high-level user sentiment by aggregating emotional response ratings across 25 proactive questions. The result is a powerful indicator of overall user experience toward both the provider and the product.
Data from 1,049 end-user reviews collected on Info-Tech's SoftwareReviews platform was used to identify the top ECM software providers for the 2025 ECM Emotional Footprint report. The firm's insights are published to support organizations in selecting ECM solutions that improve content management and streamline communication strategies across teams.
The 2025 Enterprise Content Management – Enterprise Champions are as follows:
- FileBound, +94 NEF, ranked high for conducting friendly negotiations.
- DocStar, +95 NEF, ranked high for being caring.
- Laserfiche, +94 NEF, ranked high for its unique features.
- Microsoft Sharepoint, +90 NEF, ranked high for built-in product enhancements.
- Canon Therefore, +90 NEF, ranked high for performance-enhancing capabilities.
Analyst Insight:
"Enterprise Content Management helps organizations take control of their information by turning scattered content into a centralized, strategic asset," says Andrea Malick, principal advisory director at Info-Tech Research Group. "Without a strong ECM system, teams often struggle with inefficiencies, security gaps, and compliance risks. By streamlining content workflows and improving access to information, ECM supports better collaboration, faster decision-making, and stronger regulatory alignment. As AI becomes more embedded in business operations, having well-structured and accessible content is no longer optional. AI can only deliver real value when it draws from content that is accurate, organized, and easy to locate."
User assessments of software categories on SoftwareReviews provide an accurate and detailed view of the ever-evolving market. Info-Tech's reports are informed by the data from users and IT professionals who have direct experience with the software throughout the procurement, implementation, and maintenance processes.
Read the full report: Best Enterprise Content Management Providers 2025.
