By now, most organizations understand that embarking on a digital transformation journey is tantamount to their ability to compete in a changing and dynamic marketplace. At IDC, we expect the worldwide... View More
Developing a customer communications management (CCM) strategy is analogous to putting together a jigsaw puzzle. To arrive at the solution, the pieces need to be interlocked together in an integrated technology... View More
There was a time when banking institutions had a veritable monopoly on products, services, and the customer relationship. However, this influence has been weakening in recent years, as third-party financial... View More
With 2018 behind us, it’s that time of year when we reflect on the past developments that took place in our industry and to speculate on the technology innovations yet to come. We saw the emergence... View More
In the new year, customer communications will continue to be critical for improving customer experiences. As we shift customer communications to a strategic function in the enterprise, it's important to... View More
For those of us in traditional document management domains and highly regulated industries, the ways in which our business operations, products, and customer experiences have changed over the past 20 years... View More
Transparency is an important topic for any company looking to implement or use artificial intelligence (AI) systems. This is because some AI systems are essentially black boxes—you have no idea how... View More
2018 was quite the wild ride for enterprise technologists, as organizations tried to separate fact from fantasy. It's clear that the freight train known as artificial intelligence (AI) can't be stopped,... View More
Here we are at the end of 2018, heading into 2019, and when we look at our information-related business problems of today, it’s as if we're frozen in time. According to a new research report conducted... View More
Already back in 2002 one senior vice-president of Citibank stated that “we are a software business masquerading as a bank” . The power of software in terms of competitive advantage and even... View More
Capture is a term most commonly recognized in the enterprise content management (ECM) segment as the scanning of paper documents. Today, it has expanded to include all types of information—both scanned... View More
One of the topics critical to your success in 2019 and beyond will be the integration of technologies. Even more important, we must find ways to foster collaboration between the teams that use these various... View More
OpenText’s cloud strategy has had a busy year, with perhaps the most notable milestone exhibited by the unveiling of their new software-as-a-service (SaaS) cloud platform OT2. Now, to close out the... View More
For many organizations, one of the key drivers to invest in records management and information governance initiatives is to balance recordkeeping risks in discovery during litigation. In normal business... View More
Microsoft is bringing all of its considerable artificial intelligence (AI) power to its self-service business intelligence and analytics offering Power BI, announcing four major AI features. These latest... View More
Earlier this week, Irvine-based software provider Kofax formally announced their intent to acquire Nuance Document Imaging (NDI) in a reported $400 million deal. A couple of days prior to the announcement,... View More
With the General Data Protection Regulation (GDPR) now the law of the land, many companies are realizing that they still have work to do to achieve compliance with the European Union’s expansive... View More
According to a recent IDC study titled “Fax Market Pulse: Trends, Growth and Opportunities,” the use of fax technology is on the rise and is expected to continue to grow over the next few years.... View More
The lack of information technology (IT) professionals within the enterprise, the huge costs associated with professional services, and the lengthy amount of time invested in large implementations are all... View More
Increasingly, business strategies across many industries are shifting to become more customer-centric than ever. At the same, there is tremendous market consolidation between customer relationship management... View More
