Ascension has developed and scaled a digital outreach campaign that thousands of patients have opted into, prompting them to schedule annual wellness visits. The program and its practical applications
NASCO announced a strategic partnership with Doxim®, a leader in customer communications management (CCM) and engagement technology for highly regulated markets. The collaboration brings together NAS
A customer communication is rarely just a document. It is a claim being paid, a benefit being explained, a disclosure that has to be exactly right. It is the moment a person decides whether the organi
How might highly regulated organizations maintain a competitive edge while balancing rising customer expectations with strict adherence to regulatory requirements?... View More
There is a conversation happening in boardrooms and compliance offices across financial services, insurance, healthcare and utilities that tends to start with regulation and end with obligation. Organ
Docufree announced it has been ranked No. 1624 on the 2026 Inc. 5000 list, the annual list of the fastest-growing private companies in America. The list is the most prestigious ranking of the nation�... View More
Doxim announced that Central Alabama Water, the largest water utility in the state, has selected Doxim’s customer payment solution and portal. It will unify with Doxim's CCM solution already in pla
Sixfold today published its third annual Responsible AI Report. The report arrives as agentic AI, including Sixfold's own AI Underwriter, takes on more underwriting work without a human prompting eac... View More
Nutrient announced Nutrient Documents for Salesforce, a natively built solution that consolidates the enterprise document lifecycle - generation, editing, redaction, and signing - inside Salesforce.Fo
Artificial intelligence has transitioned from being a promising innovation to a fundamental business capability across a wide range of industries... View More
MHC, a global provider of AI-powered SaaS solutions for document, communication and payment automation, today announced a strategic partnership with BlueCrest, a global provider of automated technolog
Customers aren’t contacting your support team because they need help. They’re contacting you because your communications are unclear.This hidden problem — known as failure demand —... View More
Aragon Research Inc. released its annual Aragon Research Globe™ for Workflow and Content Automation (WCA), 2026, evaluating 13 major providers in a market poised for massive transformation. The repo
Gimbel & Associates, an international management consulting firm and Crawford Technologies, a leading provider of customer communication solutions will host their second annual Engage360, an invit... View More
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
MHC announced it has strengthened its position in the Leaders quadrant of the 2026 SPARK Matrix™ for Customer Communications Management Report by QKS Group.Key Findings: CCM as a Connected, AI-Drive
Messagepoint announced that it has been positioned as a leader in the QKS SPARK Matrix™: Customer Communications Management (CCM) 2026. This marks the seventh consecutive year that Messagepoint has... View More
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
A customer communication is rarely just a document. It is a claim being paid, a benefit being explained, a disclosure that has to be exactly right. It is the moment a person decides whether the organi
How might highly regulated organizations maintain a competitive edge while balancing rising customer expectations with strict adherence to regulatory requirements?
There is a conversation happening in boardrooms and compliance offices across financial services, insurance, healthcare and utilities that tends to start with regulation and end with obligation. Organ
