Seamless and personalized customer interactions are no longer just a competitive advantage — they’re an expectation. Whether a customer is applying for a credit card, opening a bank account,... View More
Change is the only constant when it comes to IT applications. Specifically for Enterprise Content Management (ECM) and Robotic Process Automation (RPA), proper knowledge is a necessity before inevitab
Artificial intelligence (AI) is such a fast-moving piece of technology that it is hard to keep up with everything that it can do. The features that are front end center are the multimedia production c
Info-Tech Research Group has published its 2025 Emotional Footprint Report on leading Enterprise Content Management (ECM) solutions, recognizing the top five providers as Champions in the category. Ba
Docufree has been named the winner of a Gold Stevie® Award for best Remote Working Solution in the 23rd Annual American Business Awards®. In a world where remote work demands seamless digital soluti
Remember the last time you filled out a mortgage application? If you're like most people, you probably spent hours wrestling with confusing forms, deciphering legal jargon and hunting down supporting... View More
As we reach the midpoint of the decade, it’s clear that the 2020s are testing business leaders with a drive to leverage emerging technologies, evolving customer expectations and a more complex regulatory... View More
Strategic Communications and Hyland have partnered to accelerate digital transformation in government.This partnership combines Strategic Communications' deep public sector expertise with Hyland's i... View More
Infrrd has been awarded the IDP Innovator of the Year by Deep Analysis. This recognition highlights Infrrd’s continued commitment to pushing the boundaries of innovation and delivering cutting-edge
Quadient, a global automation platform powering secure and sustainable business connections, and Nuvei, a leading global payments company, announced a strategic technology partnership to enhance cloud
Over the past 2 short years, the communications industry has been at the forefront of technological innovation, shaping how we connect, share and understand the world around us. Among the plethora of... View More
Smart Communications has been named a technology leader by analyst firm QKS Group (formerly Quadrant Knowledge Solutions). The firm’s 2025 SPARK Matrix for Customer Communication Management (CC... View More
Following the incredible energy and collaborative spirit of its recent Open House in Vienna, Papyrus is excited to announce the upcoming Papyrus Open House Conference in Southlake, Texas, from May 18t
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, announced the availability of AccessibilityNow® Gateway Enterprise, a... View More
Messagepoint has been named a 2025 SPARK Matrix™ Technology Leader in Customer Communication Management (CCM) by global research and consulting firm QKS Group, formerly Quadrant Knowledge Solutions
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers... View More
Quadient has been recognized as a Leader in the SPARK Matrix™: Customer Communication Management (CCM), Q2, 2025 report by global advisory and consulting firm QKS Group. This marks the fifth consecu
Smart Communications announces it has acquired Joisto, a cloud data archive company. As a result, customers will now have the ability to seamlessly store, manage and retrieve digital records and docum
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, reports on the success of its sixth annual Industry Summit held April 3-4... View More
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
Remember the last time you filled out a mortgage application? If you're like most people, you probably spent hours wrestling with confusing forms, deciphering legal jargon and hunting down supporting
As we reach the midpoint of the decade, it’s clear that the 2020s are testing business leaders with a drive to leverage emerging technologies, evolving customer expectations and a more complex regulatory environment
Over the past 2 short years, the communications industry has been at the forefront of technological innovation, shaping how we connect, share and understand the world around us. Among the plethora of
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
