Aragon Research Inc. released its annual Aragon Research Globe™ for Workflow and Content Automation (WCA), 2026, evaluating 13 major providers in a market poised for massive transformation. The repo
Gimbel & Associates, an international management consulting firm and Crawford Technologies, a leading provider of customer communication solutions will host their second annual Engage360, an invit... View More
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
MHC announced it has strengthened its position in the Leaders quadrant of the 2026 SPARK Matrix™ for Customer Communications Management Report by QKS Group.Key Findings: CCM as a Connected, AI-Drive
Messagepoint announced that it has been positioned as a leader in the QKS SPARK Matrix™: Customer Communications Management (CCM) 2026. This marks the seventh consecutive year that Messagepoint has... View More
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
DCM announced the acquisition of Octacom, a trusted Canadian provider of intelligent document processing, digitization, automation, and business process outsourcing solutions.This marks an important s
QKS Group has named Elixir as a SPARK leader, for second year in a row, in their analysis of the SPARK Matrix™: Customer Communication Management (CCM), 2026 Platform market. Elixir Technologies
Quadient announced it has been positioned as a Leader in the 2026 SPARK Matrix™: Customer Communications Management (CCM) report by QKS Group. The recognition, placing Quadient in the furthest upper
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
Solimar Systems, Inc., a leading developer of Customer Communication Management and Delivery solutions, today announced that ABT Mailcom, a Wisconsin-based mail services provider serving municipalitie
Today, nearly 50% of organizations list cloud migration as their top transformation initiative. Customer communications management (CCM) frequently sits at the center of that priority and the reason i
Solimar Systems, Inc. announced that three production-critical capabilities — Proof and Approvals, Duplicate File Checking, and Batching — are now included in every SOLitrack™ license.... View More
Personalized marketing, while valuable for some, generates negative experiences for 53% of customers, who were 3.2x more likely to regret a purchase and 44% less likely to purchase again in the future
Customer experience (CX) has become a defining measure of success across industries, and insurance is no exception. Today, loyalty and brand affinity are shaped not just by price alone, ... View More
Hyland customers are redefining how their organizations get work done with AI-native innovations, demonstrating the power of the content-powered agentic enterprise at scale. At Hyland's annual Commun... View More
Messagepoint announced the launch of MARCIEAssist™, the first agentic AI capability that automates the work of customer communications management... View More
For more than a decade, personalization has been the dominant narrative in customer experience. Organizations invested heavily in understanding their customers. They built data lakes. They deployed an
MHC announced a strategic partnership with Odessa Technologies.Through the partnership, Odessa clients can now embed MHC NorthStar Customer Communications Management (CCM) capabilities directly into... View More
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
Customer experience (CX) has become a defining measure of success across industries, and insurance is no exception. Today, loyalty and brand affinity are shaped not just by price alone,
