The Financial Stability Board (FSB) today published its final report on Sound Practices for Responsible Adoption of Artificial Intelligence, reflecting public feedback received on a consultative versi
Messagepoint announced that MARCIEAssist™, its purpose-built agentic AI capability for customer communications management (CCM), has been named a winner in the 2026 Stratus Awards for Cloud Computin
Most conversations about moving customer communications to SaaS start with the platform. The more useful conversation starts with the communications. A migration is one of the few moments when an orga
Smart Communications announced expanded AI-enhanced migration capabilities to help enterprises lower technical cost, reduce dependency on legacy communications systems, and build the foundation they n
If you’re staring at a Gantt chart that’s slipped three quarters, a budget that’s doubled, or a migration that looked simple in the demo and turned into a two-year saga, take a breath.... View More
OPEX® Corporation, a global leader in Next Generation Automation providing innovative solutions for warehouse, document and mail automation, has announced the launch of Axis™, a new document... View More
Making Every Customer Message MatterIn financial services, communication is often treated as a necessary obligation. A policy document must be delivered, an account statement must be sent, a claim let
Enterprise communications have long been framed as a debate between physical and digital delivery. Organizations pursuing cost savings often viewed digital transformation as a pathway to reducing or e
As an avid movie goer, I regularly visit my local cinema for the latest release, blockbusters, or smaller independent films. Recently it occurred to me that my ticket purchase behavior had narrowed to
Inkit, a secure File Intelligence Platform that gives organizations full control over their document lifecycle, today announced a new set of product enhancements designed to make everyday document man
Solimar Systems, Inc., announced that its joint implementation with Compu-Mail, LLC and Hansen360 has received the Solution of the Year, Honorable Mention, category of the 2026 CXMPA Industry Awards... View More
Every year, somewhere in your organization, a contract comes up for renewal. Your team prepares. They benchmark pricing, sketch out alternatives on paper and walk into the negotiation expecting a reas
Smart Communications announced its strongest-ever first-half bookings performance. Bookings increased 17% year over year, reflecting increased investment by organizations seeking to modernize critical
Ascension has developed and scaled a digital outreach campaign that thousands of patients have opted into, prompting them to schedule annual wellness visits. The program and its practical applications
NASCO announced a strategic partnership with Doxim®, a leader in customer communications management (CCM) and engagement technology for highly regulated markets. The collaboration brings together NAS
A customer communication is rarely just a document. It is a claim being paid, a benefit being explained, a disclosure that has to be exactly right. It is the moment a person decides whether the organi
How might highly regulated organizations maintain a competitive edge while balancing rising customer expectations with strict adherence to regulatory requirements?... View More
There is a conversation happening in boardrooms and compliance offices across financial services, insurance, healthcare and utilities that tends to start with regulation and end with obligation. Organ
If you’re staring at a Gantt chart that’s slipped three quarters, a budget that’s doubled, or a migration that looked simple in the demo and turned into a two-year saga, take a breath. You are far from alone
Making Every Customer Message MatterIn financial services, communication is often treated as a necessary obligation. A policy document must be delivered, an account statement must be sent, a claim let
Enterprise communications have long been framed as a debate between physical and digital delivery. Organizations pursuing cost savings often viewed digital transformation as a pathway to reducing or e
As an avid movie goer, I regularly visit my local cinema for the latest release, blockbusters, or smaller independent films. Recently it occurred to me that my ticket purchase behavior had narrowed to
Every year, somewhere in your organization, a contract comes up for renewal. Your team prepares. They benchmark pricing, sketch out alternatives on paper and walk into the negotiation expecting a reas
