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July 30 2024
Smart Communications released its 2024 “State of Customer Conversations” research reports today, revealing how consumers feel about Generative AI (GenAI) in customer communications. The report... View More
July 29 2024
OSG is excited to announce the appointment of industry veteran Gary Gregg as Chief Product Officer (CPO). With over 26 years in the Customer Communications Management (CCM) market, Gregg will be instr
July 17 2024
OpenText™ announced its latest groundbreaking product innovations with Cloud Editions (CE) 24.3. This release represents a significant leap forward in integrating advanced information managemen... View More
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July 15 2024
I have had the pleasure of working in the information management and process automation fields for near 40 years. During this time, I held many different positions, two of which really opened my eyes... View More
July 12 2024
Automation Anywhere, a leader in AI-powered automation, expanded its collaboration with Microsoft through the integration of Microsoft Azure OpenAI Service within Automation Anywhere's new AI + Au... View More
July 9 2024
Crawford Technologies will showcase its award-winning solutions at thINK Ahead 2024, held July 17-19 in Boca Raton, Florida. Celebrating its tenth year, thINK Ahead is a collaborative and connected gr
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June 26 2024
Infosource Software has released its annual ranking of the leading vendors in the Capture & Intelligent Data Processing Software market... View More
June 24 2024
OpenText™ announced it has achieved "fully authorized" status by the Federal Risk and Authorization Management Program (FedRAMP) for its Cloud for Government solution in the United States which no
June 21 2024
Reveille Software announced the release of its Summer 2024 product update. This latest release stands out with its expanded support for Intelligent Document Processing (IDP) and Robotic Process Automa
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June 19 2024
Digital Asset Management (DAM) is a system designed for organizing, storing and retrieving media files and managing digital rights and permissions. DAM systems have become a core component of creative
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June 19 2024
Generative AI (Gen AI) has captured the imagination of industries worldwide, but the true potential lies in its practical applications... View More
June 18 2024
Smart Communications™ announced that it has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2024 for the fifth consecutive year... View More
June 12 2024
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, has entered a strategic partnership with Docuvela, an emerging innovator
June 7 2024
Reveille Software (Reveille) announced it has received the 2024 Intellyx Digital Innovator Award for delivering innovative ECM solutions that realize real customer results.Intellyx, a renowned industr
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June 5 2024
Is Generative AI tipping the scales in favor of building Enterprise Content Management (ECM) software, or will it ever get to that point?... View More
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May 30 2024
Information technology has undergone a major transformation in recent years, sparked by the rise of “big data.”... View More
May 28 2024
Smart Communications™ has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2024 for the fifth consecutive year. The new report evaluates 12... View More
May 22 2024
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announced the release of Version 5.6 of its Digital Transform Engine (DTE)
May 20 2024
Viewpointe announced a new partnership with Mitek Systems, Inc... View More
May 17 2024
Messagepoint announced today enhancements in the latest release of its intelligent Content Hub for customer communications management, designed to streamline the process of translating customer commun
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue
  • Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e