Hyland customers are redefining how their organizations get work done with AI-native innovations, demonstrating the power of the content-powered agentic enterprise at scale. At Hyland's annual Commun... View More
Messagepoint announced the launch of MARCIEAssist™, the first agentic AI capability that automates the work of customer communications management... View More
For more than a decade, personalization has been the dominant narrative in customer experience. Organizations invested heavily in understanding their customers. They built data lakes. They deployed an
MHC announced a strategic partnership with Odessa Technologies.Through the partnership, Odessa clients can now embed MHC NorthStar Customer Communications Management (CCM) capabilities directly into... View More
Wire has announced the release of Pydio Cells v5, a major new version of its self-hosted enterprise content management platform. The release extends Cells with knowledge management capabilities while... View More
In 2026, many organizations are still trying to meet modern expectations with yesterday's siloed content operating model. Until that changes, the gap between what customers expect and what organizations... View More
Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st... View More
As organizations continue investing in ERP, CRM, and HR platforms, a more subtle automation challenge persists just out of view: the critical data powering these systems remains trapped in documents l
Output Services Group, Inc. (OSG), a leader in Customer Communications Management (CCM), today announced a strategic partnership with Sagent, a leading fintech software company modernizing mortgage se
Elixir Technologies today introduced Elixir Muse™, a privacy-first AI writing assistant that significantly minimizes the workload involved in drafting, editing, proofreading and translating text.... View More
Crawford Technologies announces a strategic collaboration with LetzChat-G to help government and regulated organizations improve multilingual access across document and digital communications.The coll
Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
Nutrient, the document intelligence company for modern businesses, today announced significant advancements to its Workflow automation platform, expanding how enterprises design, execute, and govern d
In recognition of Records and Information Management (RIM) Month, Docufree, a services-led provider of cloud-based document management and process automation solutions, today spotlights its Human-in-t
Sprinklr, the AI‑native Unified Customer Experience Management (Unified‑CXM) platform, today announced the Spring ’26 Release (26.4) — a major advancement in AI‑powered insights, marketing... View More
2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners... View More
Making Every Customer Message MatterIn financial services, communication is often treated as a necessary obligation. A policy document must be delivered, an account statement must be sent, a claim let
Enterprise communications have long been framed as a debate between physical and digital delivery. Organizations pursuing cost savings often viewed digital transformation as a pathway to reducing or e
As an avid movie goer, I regularly visit my local cinema for the latest release, blockbusters, or smaller independent films. Recently it occurred to me that my ticket purchase behavior had narrowed to
Every year, somewhere in your organization, a contract comes up for renewal. Your team prepares. They benchmark pricing, sketch out alternatives on paper and walk into the negotiation expecting a reas
