Messagepoint announced the acquisition of Sefas, a CCM and enterprise communications processing (ECP) software vendor.Enterprises — especially in regulated industries—are under growing pressure... View More
Digital transformation has been a popular term for quite a few years now. It sounds great, but most digital transformation projects suffer from “Goldilocks Syndrome.” They are too big or too... View More
The customer communications market has evolved over the past three decades. Today’s customers expect instant, personalized and seamless experiences across all channels. Artificial intelligence (AI
Messagepoint has announced MARCIEAssure™, a new AI-powered quality assurance solution designed to dramatically reduce the time, effort, and risk associated with preparing Medicare Advantage Annual... View More
As technology accelerates and customers adopt their own AI assistants, the old model of static, one-way communication is starting to look a lot like sending a fax in the age of TikTok... View More
MHC announced the appointment of Chris Hartigan as Chief Executive Officer, effective February 17, 2026. To lead the next phase in MHC’s growth, Chris brings extensive leadership experience in Custo
MHC is the first to respond to the growing customer need for a more efficient approach to applying accessibility requirements to high-volume customer communications. Guided by customer input, MHC embedded... View More
Customer experience (CX) has become a critical driver of growth, retention, and differentiation, yet many organizations struggle to translate CX strategy into consistent execution. According to new fi
IDP, an AI-powered technology that reads documents and extracts meaning, has quickly become the advanced successor to traditional document extraction tools such as OCR... View More
OPEX® Corporation has announced the launch of its Velo™ Series powered by InoTec, a new class of premium desktop and free standing high production scanners... View More
The modern workplace is being redefined by generative AI. Tools such as Microsoft 365 Copilot, ChatGPT, Claude and Perplexity are no longer experimental novelties, they are everyday assistants shaping
Doxim® is thrilled to announce the recent expansion of its utility payments team with the strategic hiring of industry-leading executives and talent. This development reflects the growing need f... View More
Solimar Systems, Inc. announced that Express A/S, a Copenhagen-based print service bureau specializing in high-volume transactional communications, has achieved significant operational improvements an
Crawford Technologies announces that its 2025 top-line revenue rose to the highest level in the company’s 30-year history. The company achieved 9% year-over-year growth during its fiscal year endin
SER Group today announced it has changed its brand name to “Doxis”, uniting the company under the same brand as its flagship Intelligent Content Automation platform and solutions. The rebrand... View More
Crawford Technologies is celebrating its 30th anniversary. Founded in 1995, Crawford Technologies has grown into a highly respected global organization with an impressive list of 2,000 customers on si
Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand... View More
Hyland, the pioneer of the Content Innovation Cloud™ has been awarded IDC's 2025 Customer Experience (CX) Award for Content and Experience Management Customer Satisfaction... View More
For more than a decade, personalization has been the dominant narrative in customer experience. Organizations invested heavily in understanding their customers. They built data lakes. They deployed an
In 2026, many organizations are still trying to meet modern expectations with yesterday's siloed content operating model. Until that changes, the gap between what customers expect and what organizations can deliver will continue to widen
Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
