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May 23 2023
Kofax® announces TrustRadius recognized Kofax Power PDF with three 2023 Top Rated Awards... View More
May 19 2023
Crawford Technologies announced SmartSetup v2.0 with AutoSense that uses artificial intelligence (AI) and machine learning (ML) to greatly simplify the task of indexing and extracting data from print... View More
May 18 2023
BelWo, Inc., a global managed services provider specializing in customer communications management (CCM), announces it is exhibiting at the upcoming 2023 Document Strategy Forum (DSF), a peer-driven... View More
May 17 2023
Transformations, Inc., a software solutions company and developer of the comprehensive customer communications management (CCM) platform, Uluro, announced the company will be speaking and exhibiting a
May 16 2023
Messagepoint Inc announced today the availability of AI-powered content generation to support the optimization of customer communications. Leveraging OpenAI’s ChatGPT and GPT-4, this new release... View More
May 16 2023
Today, Papyrus Software announced global availability of its key innovation Converse Designer|Composer – a tool that is about to reinvent how custom business applications are built... View More
May 12 2023
Reveille Software (Reveille) announced new Hyland RPA and Kofax RPA support. The new Reveille solutions provide agentless management and monitoring capabilities to ensure the continued health and prod
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May 11 2023
Enterprise Content Management (ECM) is a set of strategies, technologies and tools that organizations use to manage, store and access electronic documents, images and other types of digital content... View More
May 9 2023
Square 9 Softworks announced that its new, AI-assisted capture solution, TransformAI, now supports line item data extraction... View More
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May 8 2023
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces the release of version 5.4 of the company’s Digital Transform
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May 4 2023
Digital signatures have been around for a few decades now and adoption, while steady, is still not as widespread as predicted... View More
May 1 2023
BelWo, Inc., a global managed services provider specializing in customer communications management (CCM), announces it has been positioned as a Leader in the 2023 Aspire Leaderboard™ for CCM-CXM... View More
April 26 2023
Ricoh USA, Inc. today announced that Sepire, a marketing services and communications distribution company, is growing its capacity to meet market demand by adding a third RICOH Pro VC70000 continuous-
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April 25 2023
When it comes to modern business, the customer is king... View More
April 24 2023
Crawford Technologies announces that its fourth annual Customer Communications Virtual Summit will take place on Thursday, May 11, beginning at 10:00 a.m. ET... View More
April 18 2023
Messagepoint Inc has been recognized as The Technology Leader in the 2023 SPARK Matrix™ in Customer Communications Management by Quadrant Knowledge Solutions... View More
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April 12 2023
Decreasing attention spans. Digital fatigue. Content overload. How effectively are you communicating with your customers?The disruption of the last two years has sparked lasting changes in the expecta
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April 7 2023
The modern workplace expects far more "jack of all trades" rather than specialists... View More
April 5 2023
Smart Communications™ announced today that the company has entered into a strategic partnership to integrate Smart Communications’ industry-leading customer communication management platform
  • The potential of generative AI to positively impact how we work and live is massive
  • You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue
  • Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e