As competition increases in the insurance industry, the market is experiencing saturation with products, options and competitive alternatives... View More
Square 9 Softworks has announced the release of InquireAI, a ground-breaking generative AI-powered capture automation solution designed to completely streamline how your organization works with data... View More
Aragon Research announced the publication of its highly anticipated Aragon Research Globe™ for Intelligent Enterprise Content Management (iECM), 2025. This 2025 edition of the report provides a comp
Information management is an essential element of every organization. It involves the application of technology and procedures to make sure that information is accessible and useful... View More
Smart Communications announced the availability of SmartHUB, a new cloud-native digital archiving solution designed to help businesses manage high-volume communications at scale, provide easy access t
Adeptia, the intelligent data automation company that helps enterprises manage first-mile data at scale to power smarter business operations, introduced AIDP... View More
The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience... View More
Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
The increasing integration of applications for managing customer experience (CX) is changing how enterprises monitor, understand and improve interactions and relationships with their customers, accord
A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth
Convey is proud to announce a major expansion of its relationship with CenterPoint Energy. Convey, formerly known as Message Broadcast, is a longtime leader in providing customer engagemen... View More
Snowflake, the AI Data Cloud company announced at its annual user conference, Snowflake Summit 2025, new agentic AI innovations that bridge the gap between enterprise data and business action... View More
Quadient, a global automation platform powering secure and sustainable business connections, announces the release of advanced AI capabilities designed for crafting and orchestrating highly personaliz
Seamless and personalized customer interactions are no longer just a competitive advantage — they’re an expectation. Whether a customer is applying for a credit card, opening a bank account,... View More
Change is the only constant when it comes to IT applications. Specifically for Enterprise Content Management (ECM) and Robotic Process Automation (RPA), proper knowledge is a necessity before inevitab
Info-Tech Research Group has published its 2025 Emotional Footprint Report on leading Enterprise Content Management (ECM) solutions, recognizing the top five providers as Champions in the category. Ba
Docufree has been named the winner of a Gold Stevie® Award for best Remote Working Solution in the 23rd Annual American Business Awards®. In a world where remote work demands seamless digital soluti
Remember the last time you filled out a mortgage application? If you're like most people, you probably spent hours wrestling with confusing forms, deciphering legal jargon and hunting down supporting... View More
IDP, an AI-powered technology that reads documents and extracts meaning, has quickly become the advanced successor to traditional document extraction tools such as OCR
As technology accelerates and customers adopt their own AI assistants, the old model of static, one-way communication is starting to look a lot like sending a fax in the age of TikTok
The customer communications market has evolved over the past three decades. Today’s customers expect instant, personalized and seamless experiences across all channels. Artificial intelligence (AI
Mergers and acquisitions have been the cornerstone of business growth for many industries over the past decade. Considered one of the fastest ways to grow business, increase a talent pool and improve
The key question millennials are asking about their relation with their banks is this: Does my bank know me? In other words, is it addressing all my wants and needs as well as providing service so per
