Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e
Personalization is the core of what we do in CCM, and we do this on a scale that still requires specialized software that cannot be replaced by marketing or office editing tools. The number of persona
Quadient, a global automation platform powering secure and sustainable business connections, announced today a new €6.5-million deal with one of the world’s largest publicly traded property... View More
Quadient has been recognized as a Technology Leader in the “SPARK Matrix: Accounts Payable Automation” report, a detailed analysis of the accounts payable (AP) automation market by independent... View More
Smart Communications™ has been named a ‘Leader’ in the first-ever Aspire Leaderboard for Interaction Experience Management (IXM). The launch of Aspire’s latest Leaderboard recognizes... View More
Accusoft, a software company specializing in document viewing, processing, and automation technologies for integration into Enterprise Content Management (ECM) solutions, has launched Document Q&A... View More
Data center transformation involves the comprehensive rethinking and restructuring of data center strategies to better align with modern business needs, focusing on efficiency, scalability, and agilit
Reveille Software announced the launch of Reveille Sentry for Microsoft 365. This innovative solution enhances observability and control over M365-based intelligent automation platforms, filling a cri
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, is proud to be a Diamond Sponsor of the Xplor 2024 Summit being held Septe
DataOceans announced the promotion of Lee Nagel to the position of President. Lee, who has been with DataOceans for six years, brings extensive leadership experience from both the insurance and techno
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces its AccessibilityNow® Translate has yielded substantial improve
With millennials set to make up 75% of the global workforce by 2025, we wanted to break down how perspectives are shifting. Here are the four most important takeaways from this year’s survey... View More
Quadient, a global automation platform powering secure and sustainable business connections, announced today a new contract with a North American global leader in financial services... View More
Customer Experience (CX) is not a new concept. It’s been around long enough for some analysts to predict that Customer Experience is “out” and Customer Effort (CE) is “in”... View More
M-Files unveiled the M-Files Knowledge Work Automation Capability Maturity Model (CMM) and introduced a toolkit to help organizations assess where they are in their digital transformation journey for... View More
OSG in partnership with InfoSlips is pleased to announce that they have been awarded the prestigious 2024 Xplor Application of the Year Award... View More
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) announces a strategic partnership with Salesforce, becoming a Consulting Partner focused on delivering Industry Case Management Solution
Bills, invoices and statements are opened, read and acted upon by nearly everyone. So too are letters and notices — some surveys say up to 99%... View More
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
