Ricoh USA, Inc. announced the RICOH Pro™ C7500, designed to empower print service providers (PSPs) to elevate their creative and versatile print production capabilities... View More
Reveille Software (Reveille) will reveal new Hyland support features and its participation in a roundtable discussion at CommunityLIVE 2023 in Las Vegas, NV, from October 5-11 at the Caesars FORUM.Com
Kofax® recently unveiled a new Azure OpenAI connector for TotalAgility on the Kofax Marketplace. TotalAgility, the leading platform for content-intensive intelligent automation workflows... View More
What can go wrong without rigorous data security and compliance? In short, everything. According to Statista, a market leader in providing reliable market, company and consumer data, cybersecurity r... View More
Looking for unconventional ways to motivate your employees to adopt a new system or create a livelier workplace? Discover what gamification is and how it can be applied... View More
In this Industry Trends Q&A, Ernie Crawford, President & CEO of Crawford Technologies, shares his thoughts on AI’s possibilities in CCM and CX as well as other recent trends... View More
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, expands the availability of its AccessibilityNow® platform... View More
Smart CommunicationsTM announced the results of a global survey that uncovers the impact of personalized, clear customer communications and a streamlined forms experience on customer experience, loyal
As we stand at the dawn of a new era in artificial intelligence, the debut of OpenAI's ChatGPT has elicited a broad range of responses. The spectrum of reactions spans from jubilation and awe to skep... View More
This year’s DOCUMENT Strategy Forum (DSF ’23) was held from May 22 to 24 in Charlotte, NC. Many CCM professionals meet annually at DSF to discuss evolving trends and best practices... View More
In 2017, Gartner declared ECM as “dead” and began referencing content services platforms (CSPs) instead. But ECM wasn’t really gone, it was simply renamed, as vendor after vendor began... View More
KnowledgeLake, a modern cloud-native Enterprise Content Management (ECM) platform, announced the immediate availability of KnowledgeLake StreamLine SolutionsTM, a groundbreaking suite of solutions tha
Reveille Software announced its Reveille Solution Packs (Solution Packs). The Solution Packs are designed for Business IT and Managed Service Providers (MSPs) requiring broader ECM information.Reveill
Messagepoint announced today it has been named a Luminary in the “CCM Solutions: Global Insurance Edition” report published by Celent, the leading research and advisory firm focused on technology
The ongoing chaos around the mishandling of the country’s classified documents by our Presidents (both former and present) and other high level government representatives continues to dominate the... View More
Organizations fail when they try to make ADA compliance a list of checkboxes. True accessibility is about providing a usable experience to people with disabilities who have real needs... View More
Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e
