Messagepoint has been recognized as one of the most innovative technology providers in the mortgage industry with the MortgagePoint Tech Excellence Award. The award highlights companies that have deve
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
Xplor International, the worldwide electronic document systems association, today announced that after more than 40 years, they have made the difficult decision to cease operations effective March 31... View More
Hyland has announced greater capability across its product portfolio. Elevating intelligent content management with powerful new AI enhancements, Hyland is empowering organizations to optimize content
Messagepoint has been named a winner for the third consecutive year of a Business Intelligence Group’s Artificial Intelligence Excellence Award, in the generative AI subcategory. The Artificial Inte
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
A dashboard that consolidates data from all of your applications and systems into a single view is critical to optimizing performance and avoiding dangers... View More
Kodak Alaris has been honored by CRN®, a brand of The Channel Company, with a 5-Star Award in the 2025 CRN Partner Program Guide.The 5-Star Award is an elite recognition given to companies that have
SER Group has acquired AI company Klippa, a high-growth innovator in the rapidly evolving Intelligent Document Processing (IDP) market.As enterprises increasingly seek to automate document processes t
As companies strive to meet customer expectations, it’s no surprise that communications have become a focus to ensure customer needs are met and that customer experience is seamless across touchpoints
Quadient has maintained its leadership position on the Aspire Leaderboard. Produced by independent advisory firm Aspire CCS, the Aspire Leaderboard highlights and compares vendors in the customer comm
Everest Group Recognizes Chetu as a Leading Provider in Data and AI Services for Mid-Market Enterprises PEAK Matrix® Assessment 2025.“We are proud that Everest Group recognizes our data and AI... View More
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, today announced the release of Sunrise Enterprise, the only cloud-first
On Wednesday, March 5, OSG hosted its highly anticipated OSG Elevate 2025 product release event, unveiling new self-service customer communication solutions... View More
Big or small, these changes are incredibly costly and time consuming to implement, hampering agility and efficiency of marketing and customer management teams... View More
To think about AI in terms of previous multiplicative measurements of data growth and tech capability like Moore’s Law is delimiting. Incremental improvements don’t produce breakthroughs... View More
Messagepoint announced today that it has been recognized by Aspire Customer Communications Services as a leader in its 2025 Aspire Leaderboard™ for customer communications management (CCM) technolog
MHC announces its inclusion as a contributing participant in Madison Advisors’ latest market analysis, “AI-Augmented Customer Communications Management Market Study.” MHC provided key... View More
Enterprise content management (ECM) is a strategic approach to managing an organization's information, supporting processes for creating, capturing, delivering and archiving content... View More
Crawford Technologies announced the availability of AccessibilityNow® SmartSetup, a solution that leverages the company’s AI-powered functionality, called AutoSense, to automatically create templat
IDP, an AI-powered technology that reads documents and extracts meaning, has quickly become the advanced successor to traditional document extraction tools such as OCR
As technology accelerates and customers adopt their own AI assistants, the old model of static, one-way communication is starting to look a lot like sending a fax in the age of TikTok
The customer communications market has evolved over the past three decades. Today’s customers expect instant, personalized and seamless experiences across all channels. Artificial intelligence (AI
Mergers and acquisitions have been the cornerstone of business growth for many industries over the past decade. Considered one of the fastest ways to grow business, increase a talent pool and improve
The key question millennials are asking about their relation with their banks is this: Does my bank know me? In other words, is it addressing all my wants and needs as well as providing service so per
