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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer ExperienceDr. John Bates
Dr. John Bates is SER Group’s big-hitting new CEO, a tech visionary, automation expert and experienced CxO with a PhD in computer engineering from Cambridge University.
Feb. 12 2026
IDP, an AI-powered technology that reads documents and extracts meaning, has quickly become the advanced successor to traditional document extraction tools such as OCR
The future of customer experience will be defined not by any single system, but by the interoperability between them
Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand
AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
By Eric RizRobotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in