Kaspar Roos

Kaspar Roos is the founder and CEO of Aspire Customer Communications Services, an international technology advisory firm specializing in customer communications transformation and customer engagement optimization. Before starting Aspire, he ran InfoTrends’ global production workflow and customer communications advisory service. At his tenure at InfoTrends, he helped leading technology vendors and service providers understand the shifts in the customer communications and workflow markets by providing market research, insights and strategic consulting services.
Screenshot 2023-12-04 at 3.33.43 PM
FEATURES
What’s New with the Aspire Leaderboard in 2023?
BY Kaspar Roos|George Parapadakis
Dec. 6 2023
The Aspire Leaderboard is a one-of-a-kind tool designed to help stakeholders in every part of the customer communications ecosystem evaluate and compare CCM and CXM offerings
DSF
FEATURES
Would AI Take Us Back to the Future?
BY Kaspar Roos
Aug. 8 2023
This year’s DOCUMENT Strategy Forum (DSF ’23) was held from May 22 to 24 in Charlotte, NC. Many CCM professionals meet annually at DSF to discuss evolving trends and best practices
NEWS
Smart Communications to Buy CCM Vendor Assentis
BY Kaspar Roos
Jan. 7 2021
On Thursday, January 7, 2021, Smart Communications announced its plans to acquire Assentis, a Swiss CCM software solutions vendor with a focus on financial services
CCM in 2019
Winter Digital Issue 2019
Customer Communications Management in 2019
BY Kaspar Roos
Jan. 10 2019
With 2018 behind us, it’s that time of year when we reflect on the past developments that took place in our industry and to speculate on the technology innovations yet to come. We saw the emergence...
830x539_Kasper
Spring Digital Issue 2018
The 4 Types of CCM Technology You Need to Know About
BY Kaspar Roos
May 3 2018
In 2018, we will continue to see the convergence of customer communications management (CCM) within the digital customer experience (DCX) market. While customer communications technology is increasingly...
830x539_Kasper
Winter Digital Issue 2018
Should We Still Care About CCM in 2018?
BY Kaspar Roos
Feb. 6 2018
Customer communications management (CCM) is an industry in transition. Last year, we witnessed further convergence of CCM with customer experience (CX) and saw new approaches in configuration and deployment...
CX_Opentext
June 2016
HP Exstream Acquisition Completes OpenText's Transformation to Customer Experience Vendor
BY Kaspar Roos
June 27 2016
OpenText Corporation, Canada’s largest software company with roughly $2B in global sales, announced it is buying HP Exstream for $315M. Exstream is a market-leading customer communications management...
830x539_Kasper
April 2016
How Digital Transformation Will Fundamentally Change Customer Communications
BY Kaspar Roos
April 20 2016
Many enterprises, particularly those operating in regulated industries, have long-established customer communications teams and well-defined processes in place to ensure smooth delivery of critical communications....
realm_small
April 2015
The New Realm of Customer Communications
BY Kaspar Roos
April 30 2015
Customers are the lifeblood of any business. If a business fails to serve its customers well, the business itself will ultimately fail. It is this old wisdom that is driving businesses forward to invest...
pics_small
FEATURES
How to Improve Customer Engagement
BY Kaspar Roos
Nov. 13 2014
Customer engagement management (CEM) is the practice of optimizing the lifetime value of customers. CEM is significantly influenced by customer communication practices and has seen rapid growth and adoption...
  • Humans and AI: The Perfect Partnership for Customer Communications
    By Gina Armada
    A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • Screenshot 2024-10-24 at 9.22.49 AM
    Be More Effective with Generative AI in Customer Communications
    By Atif Khan
    The potential of generative AI to positively impact how we work and live is massive
  • A Tale of Two Revolutions
    By John Mancini
    You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI
    By Liz Stephen and Mia Papanicolaou
    Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • What it Takes to be Effective with Gen AI
    By Atif Khan
    Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue