George Dunn

Mr. Dunn is the founder and president of CRE8 Independent Consultants and is a worldwide recognized consultant, speaker, instructor, contributing editor and author on business process innovation and improvement, paperless technologies and complex computer system replacement planning. He has over 25 years of experience in the advanced technology and process improvement industry. Reach him at www.cre8inc.com.

FEATURES

The 4 Ways to Tell if Paperless Technologies Are for You

BY George Dunn

Feb. 25 2014

Why process innovation and paperless technology? Paperless technologies, such as scanning, capture, recognition, digital signature, electronic content management (ECM), workflow and retention/disposition,...

FEATURES

How to Draw that Elusive “Yes” on Your Workflow Software Project

BY George Dunn

Dec. 13 2013

What is the return on investment (ROI) analysis that will result in the purchase of workflow software? Given the ability of workflow, especially when combined with enterprise content management (ECM) and...

« Prev 1 2

Interoperability Across CCM, CRM, ECM and CXM

By Bryan Matlock

The future of customer experience will be defined not by any single system, but by the interoperability between them
The End of IT-Dependent CCM

By Patrick Kehoe

Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand
Beyond AI: The Real Next Frontier in Customer Communications

By Liz Stephen and Mia Papanicolaou

AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
Beyond Bots

By Eric Riz

Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
How IDP is Reshaping CCM: Transactional and Accessible Communications

By Ernie Crawford

For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in

Most Read

Beyond AI: The Real Next Frontier in Customer Communications

The End of IT-Dependent CCM

AODocs Document Management Solution Certified for SAP Cloud ERP

Driven by Customer Success: Hyland Recognized with the IDC 2025 Customer Satisfaction Award

SER Group Rebrands as ‘Doxis’ and Announces Strategic ‘Document Intelligence’ Mission

Interoperability Across CCM, CRM, ECM and CXM

Crawford Technologies Marks 30 Years of Innovation, Growth and Customer-centric Excellence