Kevin Tesch

Kevin Tesch is a Director of Robotic Process Automation (RPA) at ISG. He has more than 23 years of experience in project, process, and change management in both business- and technology-focused projects. He has helped Fortune 500 companies with multi-million-dollar transformational, strategic, and operational initiatives, leading efforts to design and implement performance measurement models and measure impact and sustainability of customer, company, and colleague business outcomes.

RPA and Returned Mail - DOCUMENT Strategy
March 2017
Automating Returned Mail with RPA
BY Kevin Tesch|Dave Zamorski
March 3 2017
What is the value of a piece of mail? A large insurance company or healthcare provider that depends on mail campaigns for customer transactions and marketing initiatives might estimate the cost of a simple...
  • health cx
    Navigating Uncertainty
    By John Zimmerer
    Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
  • Getting Billing ‘Just Right’
    By Mitch Anderson
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
  • marquee
    From a Tick Box to Competitive Advantage
    By Liz Stephen and Mia Papanicolaou
    If there’s one thing we’ve learned after decades in customer communications, it’s this: notifications are never “just notifications.”
  • touchpoint
    Why Every Document Is Now a Touchpoint
    By Gary Gregg
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • resistance
    Turning Resistance into Resilience
    By Angele Taylor
    Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b