Fall Digital Issue 2017

Our Fall digital magazine takes a look at the upcoming GDPR requirements, building a user-friendly search strategy, and the shifting ECM and FSS technology markets.

We hope you enjoy the issue!

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Breaking Down NARA’s Universal ERM Requirements
BY Charmaine Brooks, CRM
Oct. 16 2017
This article appears in the Fall 2017 digital issue of DOCUMENT Strategy. Subscribe.There is a new specification on the block for managing electronic records. In August, the National Archives and... View More
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5 Ways to Get Ready for GDPR Compliance
BY Katie Stevens
Oct. 16 2017
The General Data Protection Regulation (GDPR) represents possibly the most sweeping change to data protection laws in over 20 years. When it goes into effect on May 25, 2018, the new regulation will impact... View More
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Managing Enterprise Content: The State of ECM and FSS
BY Holly Muscolino
Oct. 16 2017
Much has been written about renaming and recategorizing technologies in the enterprise content management (ECM) space, and it is true that traditional ECM solutions have developed into application suites,... View More
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Why Employee Culture Is Important to Your Customer Experiences
BY Dave Smith
Oct. 16 2017
Even after all these years, organizations still lack a consistent focus on improving employee experiences and engagement. Given that this is directly tied to customer experiences, it should be a no brainer... View More
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Inventories & Metadata: The Essentials for Great CCM
BY Nancy Green
Oct. 16 2017
We have all been busy over the last few years improving design, simplifying content, and setting standards to make it easier for customers to understand the business correspondence that they receive. Across... View More
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The ABCs of Your Enterprise Search Strategy
BY Christopher Risner
Oct. 16 2017
Having a reliable and accurate enterprise search strategy within your organization boosts productivity internally and improves customer satisfaction externally. Both of these benefits come from providing... View More
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Informed Delivery: What Is It, and Is It for Me?
BY Richard Rosen
Oct. 16 2017
So, what’s new at the US Postal Service (USPS)? The short answer: growth in meeting parcel volume due to e-commerce and Informed Delivery. Advertising mail is still strong, but First-Class Mail continues... View More
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This Is Why Information Management Is Key to the Digital Future
BY Allison Lloyd
Oct. 11 2017
For the past several years, we dedicate our publication's Fall issue to the topic of information management. This is because we understand that information is a critical asset in delivering intelligent,... View More
  • Humans and AI: The Perfect Partnership for Customer Communications
    By Gina Armada
    A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • Screenshot 2024-10-24 at 9.22.49 AM
    Be More Effective with Generative AI in Customer Communications
    By Atif Khan
    The potential of generative AI to positively impact how we work and live is massive
  • A Tale of Two Revolutions
    By John Mancini
    You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI
    By Liz Stephen and Mia Papanicolaou
    Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • What it Takes to be Effective with Gen AI
    By Atif Khan
    Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue