Nancy Green

Nancy Green is part of the US Customer Communication group at MetLife and is responsible for transforming the customer communication experience, including setting standards and guidelines for correspondence and developing easy-to-understand content. She is a Chartered Financial Analyst and serves on the Advisory Board of DSF ‘18.

Fall Digital Issue 2017

Inventories & Metadata: The Essentials for Great CCM

BY Nancy Green

Oct. 16 2017

We have all been busy over the last few years improving design, simplifying content, and setting standards to make it easier for customers to understand the business correspondence that they receive. Across...

How Are CCM Leaders Managing True Section 508 Compliance?

By Ernie Crawford

Federal agencies, state and local governments and public colleges and universities are legally required to ensure their digital content, including digital documents and communications, are accessible
The Future of Insurance Communications

By Jason Pothen

As competition increases in the insurance industry, the market is experiencing saturation with products, options and competitive alternatives
8 Information Management Best Practices

By Joy Anderson

Information management is an essential element of every organization. It involves the application of technology and procedures to make sure that information is accessible and useful
CCM: In-House or Outsource?

By Bryan Matlock

In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
Are Your CCM Systems Costing You More Than You Know?

By Avi Greenfield

In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience

Most Read

8 Information Management Best Practices

Intelligent Orchestration

Striking a Balance

CCM: In-House or Outsource?

Data Privacy & Sovereignty

Going To the Cloud for ECM? Know Before You Go