Nancy Green

Nancy Green is part of the US Customer Communication group at MetLife and is responsible for transforming the customer communication experience, including setting standards and guidelines for correspondence and developing easy-to-understand content. She is a Chartered Financial Analyst and serves on the Advisory Board of DSF ‘18.

Fall Digital Issue 2017

Inventories & Metadata: The Essentials for Great CCM

BY Nancy Green

Oct. 16 2017

We have all been busy over the last few years improving design, simplifying content, and setting standards to make it easier for customers to understand the business correspondence that they receive. Across...

The Threat of Cyberattacks Remains a Top Concern

By Eric Riz

In an era defined by digital acceleration, remote work and ubiquitous cloud services, cybersecurity threats have evolved from isolated IT incidents to strategic business risks. Cybercriminals have gro
Digital Marketing Is King, But  Don’t  Ignore  the Power of Direct Mail 

By Joshua Noble

Over the past five years, many financial institutions have put in the work to “make the shift,” investing heavily in digital technologies from back-end systems to marketing platforms
How to Integrate GenAI into Your CCM Strategy: A Practical Guide

By Liz Stephen and Mia Papanicolaou

When it comes to regulated communications, most organizations struggle to deliver on what customers expect
Shift Your Focus Beyond Omnichannel

By Andy Young

For years, omnichannel communications have been designed around customer preferences across the journey and have been positioned as a strategic advantage by vendors and print service providers (PSPs)
Transforming Forms and Documents for the Modern Era

By Angele Taylor

Artificial intelligence (AI) is such a fast-moving piece of technology that it is hard to keep up with everything that it can do. The features that are front end center are the multimedia production c

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Digital Marketing Is King, But  Don’t  Ignore  the Power of Direct Mail 