Jeff Sanchez

Jeff Sanchez is a Managing Director with Protiviti, a global consulting firm. He has extensive experience in sectors such as consumer products, retail, and hospitality. As a world leader in Protiviti's Security and Privacy practice, he has worked with a wide variety of companies on implementing strategies and best practices for meeting compliance and privacy regulations. For the past eight years, he has focused on information security and privacy and remediation consulting and has conducted numerous technical training courses in network security, privacy, PCI compliance, and privacy. Prior to joining Protiviti, he spent 10 years with Arthur Andersen's technology risk consulting practice.

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Summer Digital Issue 2018
In the Trenches with the GDPR: 3 Early Challenges
BY Jeff Sanchez
Aug. 15 2018
The General Data Protection Regulation (GDPR) has officially gone into effect. Yet, there is still much to learn about the new regulation, as executives and enterprise leaders are quickly discovering
  • main
    How IDP is Reshaping CCM: Transactional and Accessible Communications
    By Ernie Crawford
    For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
  • touchpoint
    Why Every Document Is Now a Touchpoint
    By Gary Gregg
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
    Getting Billing ‘Just Right’
    By Mitch Anderson
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
  • health cx
    Navigating Uncertainty
    By John Zimmerer
    Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in