Richard Medina

Richard Medina is a Co-Founder at Doculabs, an information management strategy consulting firm, and has deep expertise in the content management, records management, and infrastructure market spaces. He has worked with clients in many industries, providing recommendations to improve their overall management of unstructured content. Richard is a frequent speaker at industry conferences and is regularly published and quoted in leading industry publications, as well as posting his insights to the Doculabs’ blog.
GettyImages-1223005887
FEATURES
Two Revolutions in Intelligent Process Automation
BY Richard Medina
Sept. 28 2021
Let’s start by talking about the unicorn. The unicorn is the combination of AI, IC, task automation with RPA and workflow to create intelligent process automation (IPA) that’s really worthy...
830x539_Doculabs
Summer Digital Issue 2019
Why You Need an Enterprise Automation Strategy
BY Richard Medina
July 26 2019
Robotic process automation (RPA) is a hot topic, and for good reason: It offers a way to mimic and eliminate the manual steps required by humans when performing repetitive tasks. However, it’s not...
  • Humans and AI: The Perfect Partnership for Customer Communications
    By Gina Armada
    A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • Screenshot 2024-10-24 at 9.22.49 AM
    Be More Effective with Generative AI in Customer Communications
    By Atif Khan
    The potential of generative AI to positively impact how we work and live is massive
  • A Tale of Two Revolutions
    By John Mancini
    You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI
    By Liz Stephen and Mia Papanicolaou
    Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • What it Takes to be Effective with Gen AI
    By Atif Khan
    Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue