The cost of compliance has skyrocketed in recent years. According to Forbes, banking regulatory costs will rise from 4% to 10% of banking revenue by 2021... View More
Europe’s General Data Protection Regulation (GDPR) went into effect in 2018, reflecting both consumer and enterprise concern for data collection, usage and security globally. This complex set of... View More
Every line of business in the insurance industry has segment-specific communication challenges. Add reinsurance, and you compound the challenge of creating the best communication for each type of inte
For many industries, business models that worked in the past don't work as well today. Most every business scrambled during the pandemic. Organizations needed to rapidly change to a digital first foc... View More
Most organizations can benefit from revisiting their document automation solutions and processes, but run into barriers when it comes to implementation. Cost is just one major factor, and that’s... View More
Digital transformation is an overused buzzword. Digital transformation is simply giving your users the ability to work electronically, and by doing so, to be more efficient and productive. In addition
Paperwork — tons of it — has always been a ubiquitous part of the workplace. Regardless of industry, type or size, a business organization deals with paperwork across all its operations. From... View More
When it’s time to move to the cloud, which cloud service should you choose? To answer this question, you should consider asking yourself a few more.Agility and scalability are the major business... View More
Before we discuss the act of creating effective and personalized customer journeys, it is important to be reminded that the term “customer journey” tells us it’s the customer’s... View More
In 2020 electricity production created 25% of global greenhouse gases directly and indirectly through powering industry another 21% (epa.gov). Fossil fuels created 63% of that (ourworldindata.org). In
Mergers and acquisitions have been the cornerstone of business growth for many industries over the past decade. Considered one of the fastest ways to grow business, increase a talent pool and improve... View More
As football season is underway in the USA, many of us are also well into our 2023 budget and planning periods. Your executives are priming their teams to win in 2023 and beyond. Given the current econ
When giving consideration to the communications that support your customer experience strategy, it’s important to have a clear understanding of the long-term impact of your choices... View More
As companies continue to accelerate their digital transformation capabilities and expand on their use of dynamic digital technologies, cloud-based solutions and SaaS software solutions take an ever mo
What Is Business Process Management? Business Process Management (BPM) is a strategy that models, analyzes and optimizes end-to-end processes to achieve business objectives, such as improving customer
The printing industry continues to face severe supply chain challenges. While sales are expected to grow, most printers do not expect it to translate into profitability due to rising costs and... View More
The way we work is broken and it’s been for decades. Enterprises large and small are too focused on the existing technology to solve a problem they may have never intended to solve. How do we ensure
Information management is an essential element of every organization. It involves the application of technology and procedures to make sure that information is accessible and useful... View More
In March of 2022, Macrosoft conducted its second annual CCM Industry Best Practices Survey. A total of 253 individuals from more than 88 identified companies participated in the survey — a diverse... View More
