Rafael Moscatel

Rafael Moscatel, CRM, IGP, is an award-winning information governance professional, Certified Records Manager, and author. Currently, he is the Managing Director of Compliance and Privacy Partners, LLC. He has spent the last 20 years developing large-scale information management programs for Fortune 500 companies, including Paramount Pictures and Farmers Insurance. In 2017, he was honored with the Excellence for an Organization Award by ARMA International.
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Feb. 1 2023
Content may still be king, but now, the ownership and control over it may very well belong to the people! With new pressures introduced by the European Union's General Data Protection Regulation (GDPR)...
  • In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
  • In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
  • The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
  • Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
  • A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth