Rafael Moscatel

Rafael Moscatel, CRM, IGP, is an award-winning information governance professional, Certified Records Manager, and author. Currently, he is the Managing Director of Compliance and Privacy Partners, LLC. He has spent the last 20 years developing large-scale information management programs for Fortune 500 companies, including Paramount Pictures and Farmers Insurance. In 2017, he was honored with the Excellence for an Organization Award by ARMA International.
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Feb. 1 2023
Content may still be king, but now, the ownership and control over it may very well belong to the people! With new pressures introduced by the European Union's General Data Protection Regulation (GDPR)...
  • Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
  • For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
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  • How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
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