Rafael Moscatel

Rafael Moscatel, CRM, IGP, is an award-winning information governance professional, Certified Records Manager, and author. Currently, he is the Managing Director of Compliance and Privacy Partners, LLC. He has spent the last 20 years developing large-scale information management programs for Fortune 500 companies, including Paramount Pictures and Farmers Insurance. In 2017, he was honored with the Excellence for an Organization Award by ARMA International.
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FEATURES
7 Ways to Prepare Data for an Information Governance Strategy
BY Rafael Moscatel
Feb. 1 2023
Content may still be king, but now, the ownership and control over it may very well belong to the people! With new pressures introduced by the European Union's General Data Protection Regulation (GDPR)...
  • A Tale of Two Revolutions
    By John Mancini
    You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI
    By Liz Stephen and Mia Papanicolaou
    Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • What it Takes to be Effective with Gen AI
    By Atif Khan
    Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue
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    RPA and AI: Why Your Business Needs Both
    By Brian DeWyer
    Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e
  • Screenshot 2024-10-01 at 11.11.34 AM
    Embark on a Journey to Next-Level Personalization
    By Stephanie Pieruccini
    Personalization is the core of what we do in CCM, and we do this on a scale that still requires specialized software that cannot be replaced by marketing or office editing tools. The number of persona