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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience
BY Kemal Carr
March 14 2023
We saw the inception of customer communications management (CCM) systems about 20 years ago when what was then known as document composition software evolved to include significant personalization
BY Kemal Carr
May 3 2022
So much about DSF ’22 made it a positive event. The first being that it was an in-person conference. DSF ’22 was one of the first to exit the virtual world and gamble that an in-person event...
BY Kemal Carr
Sept. 22 2021
Selecting the right business partner for customer communications management (CCM) delivery is a critical task. Shrewd organizations use the Request for Proposals (RFP) process in an attempt to make th
BY Kemal Carr
June 10 2020
Companies that provide CCM solutions are carrying on routinely in most segments
By Libby KoehnA customer communication is rarely just a document. It is a claim being paid, a benefit being explained, a disclosure that has to be exactly right. It is the moment a person decides whether the organi
How might highly regulated organizations maintain a competitive edge while balancing rising customer expectations with strict adherence to regulatory requirements?
There is a conversation happening in boardrooms and compliance offices across financial services, insurance, healthcare and utilities that tends to start with regulation and end with obligation. Organ
By Richard HuffArtificial intelligence has transitioned from being a promising innovation to a fundamental business capability across a wide range of industries