Michael Bouchet

Michael Bouchet, Chief Information Officer, Newfold Digital, is an IT industry veteran with over 25 years of experience. Prior to Newfold Digital (formerly Web.com Group), he served as SVP at OneCall heading up Infrastructure, cloud and IT Security. While there, Michael drove the service culture transformation across Infrastructure and helped lead the development of modern cloud infrastructure practices. Michael also has extensive global IT leadership experience from his time at JPMorganChase, BBVA and Reed Elsevier in various IT leadership positions.
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FEATURES
Business Transformation Tips for Success in Mergers and Acquisitions
BY Michael Bouchet
May 24 2022
Mergers, acquisitions, integrations, divestitures. Any big business decision comes with equally big changes. Going through the process of a merger or acquisition is a stressful and uncertain time
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    A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
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    Be More Effective with Generative AI in Customer Communications
    By Atif Khan
    The potential of generative AI to positively impact how we work and live is massive
  • A Tale of Two Revolutions
    By John Mancini
    You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI
    By Liz Stephen and Mia Papanicolaou
    Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • What it Takes to be Effective with Gen AI
    By Atif Khan
    Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue