Bryant Harland

Think about the last time you submitted an insurance claim, applied for a loan or updated a healthcare plan. How much were you kept in the loop?

Most conversations about moving customer communications to SaaS start with the platform. The more useful conversation starts with the communications. A migration is one of the few moments when an orga

If you’re staring at a Gantt chart that’s slipped three quarters, a budget that’s doubled, or a migration that looked simple in the demo and turned into a two-year saga, take a breath. You are far from alone

Making Every Customer Message MatterIn financial services, communication is often treated as a necessary obligation. A policy document must be delivered, an account statement must be sent, a claim let

Enterprise communications have long been framed as a debate between physical and digital delivery. Organizations pursuing cost savings often viewed digital transformation as a pathway to reducing or e