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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience
BY John Harney
March 6 2025
To think about AI in terms of previous multiplicative measurements of data growth and tech capability like Moore’s Law is delimiting. Incremental improvements don’t produce breakthroughs
BY John Harney
Feb. 28 2024
In the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done
BY John Harney
Nov. 9 2023
In 2020 a Russian cyber-espionage group hacked the supply chain of SolarWinds, a large software firm that sells Orion network management products to more than 30,000 customers worldwide, including
BY John Harney
Nov. 23 2022
In 2020 electricity production created 25% of global greenhouse gases directly and indirectly through powering industry another 21% (epa.gov). Fossil fuels created 63% of that (ourworldindata.org). In
Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in- How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.
If there’s one thing we’ve learned after decades in customer communications, it’s this: notifications are never “just notifications.”
By Gary GreggWhen I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b
