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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer ExperienceMarc Vontobel
Marc Vontobel is the co-founder and CEO at Starmind. He is a computer scientist turned serial entrepreneur with a real passion for building high tech companies, which he’s done on multiple occasions from bootstrapping through to double digit million venture capital funding rounds. He is an active member of both the Forbes Technology Council and Global Panel of the MIT Technology Review. Marc is dedicated to driving forward Starmind’s vision of making collective human intelligence accessible to everyone with the power of AI. Continually fascinated by how technology can bring people together, Marc truly believes that the scale and power of human intelligence is something that’s vastly underestimated within organizations today.
Oct. 27 2022
The way we work is broken and it’s been for decades. Enterprises large and small are too focused on the existing technology to solve a problem they may have never intended to solve. How do we ensure
Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
By OSG2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners- By Andrew BirdThe current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
By Jason PothenHere are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied
