Oct. 22 2024
Quadient, a global automation platform powering secure and sustainable business connections, announced a large U.S. federal government agency has awarded Quadient a contract worth nearly $1 million fo
Oct. 18 2024
FIS® has launched its Digital Trading Storefront, an innovative new platform that enables banks, brokers, market makers and fund managers to offer their customers a differentiated cross-asset... View More
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Oct. 16 2024
You may wonder why an old content management guy is writing about generative AI and LLMs... View More
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Oct. 10 2024
Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers... View More
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Oct. 10 2024
Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue... View More
Oct. 9 2024
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, reinforces its commitment to empowering individuals with disabilities wi
Oct. 7 2024
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces it has received a Net Promoter ScoreSM (NPS®) of +81... View More
Oct. 2 2024
As the pace of business becomes more frantic, companies are working harder than ever to manage and secure their business information. Many are falling behind.Digitech Systems announced the availabilit
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Oct. 1 2024
Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e
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Oct. 1 2024
Personalization is the core of what we do in CCM, and we do this on a scale that still requires specialized software that cannot be replaced by marketing or office editing tools. The number of persona
Sept. 30 2024
Quadient, a global automation platform powering secure and sustainable business connections, announced today a new €6.5-million deal with one of the world’s largest publicly traded property... View More
Sept. 19 2024
Quadient has been recognized as a Technology Leader in the “SPARK Matrix: Accounts Payable Automation” report, a detailed analysis of the accounts payable (AP) automation market by independent... View More
Sept. 19 2024
Smart Communications™ has been named a ‘Leader’ in the first-ever Aspire Leaderboard for Interaction Experience Management (IXM). The launch of Aspire’s latest Leaderboard recognizes... View More
Sept. 18 2024
Accusoft, a software company specializing in document viewing, processing, and automation technologies for integration into Enterprise Content Management (ECM) solutions, has launched Document Q&A... View More
Sept. 17 2024
Data center transformation involves the comprehensive rethinking and restructuring of data center strategies to better align with modern business needs, focusing on efficiency, scalability, and agilit
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Sept. 16 2024
In today's fast-paced business environment, the future of efficiency and productivity is automation... View More
Sept. 12 2024
Reveille Software announced the launch of Reveille Sentry for Microsoft 365. This innovative solution enhances observability and control over M365-based intelligent automation platforms, filling a cri
Sept. 10 2024
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, is proud to be a Diamond Sponsor of the Xplor 2024 Summit being held Septe
Sept. 6 2024
DataOceans announced the promotion of Lee Nagel to the position of President. Lee, who has been with DataOceans for six years, brings extensive leadership experience from both the insurance and techno
Sept. 5 2024
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces its AccessibilityNow® Translate has yielded substantial improve
  • In the transactional print world, there is a change happening, but nobody is talking about it
  • Clear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge
  • With increasing competition both in person and online, businesses have found a need to improve the customer experience throughout each transaction
  • The enduring relevance of document management in today's business world is remarkable — so much so that it has led to a notable shift in market categories. Leading research and advisory firm Gartne