DataOceans announced the promotion of Lee Nagel to the position of President. Lee, who has been with DataOceans for six years, brings extensive leadership experience from both the insurance and techno
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces its AccessibilityNow® Translate has yielded substantial improve
With millennials set to make up 75% of the global workforce by 2025, we wanted to break down how perspectives are shifting. Here are the four most important takeaways from this year’s survey... View More
Quadient, a global automation platform powering secure and sustainable business connections, announced today a new contract with a North American global leader in financial services... View More
Customer Experience (CX) is not a new concept. It’s been around long enough for some analysts to predict that Customer Experience is “out” and Customer Effort (CE) is “in”... View More
M-Files unveiled the M-Files Knowledge Work Automation Capability Maturity Model (CMM) and introduced a toolkit to help organizations assess where they are in their digital transformation journey for... View More
OSG in partnership with InfoSlips is pleased to announce that they have been awarded the prestigious 2024 Xplor Application of the Year Award... View More
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) announces a strategic partnership with Salesforce, becoming a Consulting Partner focused on delivering Industry Case Management Solution
Bills, invoices and statements are opened, read and acted upon by nearly everyone. So too are letters and notices — some surveys say up to 99%... View More
Papyrus Software, a global leader in enterprise solutions, today announced that it has been honored with the Technology of the Year Honorable Mention award from Xplor International for its innovative... View More
Docufree announced the latest version of its Enterprise Digital Mailroom, a technology platform that eliminates the corporate mailroom, ensuring organizations never have to physically open mail or man
In today’s fast-paced world, patience is a rare commodity, especially when dealing with the cumbersome task of filling out forms. Whether paper or digital, forms are often seen as necessary evils
Iron Mountain announces the availability of Iron Mountain InSight® Digital Experience Platform (DXP), a secure software-as-a-service (SaaS) platform.Customers can use the platform to access, manage
Measuring the success of your integrated marketing campaign should include a thorough, big-picture understanding of your efforts rather than simply reviewing individual channel data... View More
Reveille Software (Reveille), a leader in management and monitoring solutions for Intelligent Process Automation-based applications, today announced a partnership with ABBYY, a global leader in purpos
Smart Communications released its 2024 “State of Customer Conversations” research reports today, revealing how consumers feel about Generative AI (GenAI) in customer communications. The report... View More
OSG is excited to announce the appointment of industry veteran Gary Gregg as Chief Product Officer (CPO). With over 26 years in the Customer Communications Management (CCM) market, Gregg will be instr
OpenText™ announced its latest groundbreaking product innovations with Cloud Editions (CE) 24.3. This release represents a significant leap forward in integrating advanced information managemen... View More
For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive and limiting parts of the technology stack. According to Aspire
Before we discuss the act of creating effective and personalized customer journeys, it is important to be reminded that the term “customer journey” tells us it’s the customer’s journey. It’s not mine, not ours and not yours....
Customer Communications Management (CCM) is in serious need of transformation. Today’s customers expect more than basic personalization — they demand relevance, empathy and immediate access to information that speaks directly to them at the...
In an era defined by digital acceleration, remote work and ubiquitous cloud services, cybersecurity threats have evolved from isolated IT incidents to strategic business risks. Cybercriminals have gro
