Sept. 15 2022
Smart Communications has expanded integration with leading insurance platform, Duck Creek. As customer preferences continue to shift digitally, these added connectors will support insurance compa... View More
Sept. 14 2022
Madison Advisors has published a brief on the customer communications management (CCM) hosted managed services (HMS) market to provide insights on how to evaluate a CCM HMS provider’s overall soluti
Sept. 13 2022
Messagepoint has launched Semantex™, its new division providing an artificial intelligence (AI)-based content intelligence platform designed to empower developers tackling complex content-relat... View More
Sept. 7 2022
Quadient has been named a finalist for the Reuters Events 13th Annual Responsible Business Awards, in the Diversity, Equity & Inclusion category.The Responsible Business Awards recognize and celeb... View More
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Sept. 7 2022
The first half of 2022 is behind us, and many of us may have slid on the fitness resolutions we made in January... View More
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Sept. 1 2022
Do your teams manage a large number of document-based processes? Do you have vast libraries of forms and templates that are tailored for products and regions, or multiple legacy platforms that underpi
Aug. 30 2022
Kodak Alaris has announced a new partnership with Square 9 Softworks, a leading provider of award-winning process automation solutions. The two companies are offering a free Kodak S2060w Scanner with... View More
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Aug. 30 2022
Organizations, whether small or large in private or public sectors, local, national or international, use forms to conduct their business... View More
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Aug. 29 2022
Digital transformation is a hot topic. Articles in magazines and sessions at conferences have examined what it means to execute a digital transformation while keeping the business running. Most adviso
Aug. 18 2022
Kofax® (or the “Company”), a leading supplier of Intelligent Automation (IA) software for digital workflow transformation, backed by TA Associates (“TA”) and Clearlake Capital... View More
Aug. 2 2022
Transformations, Inc. is named a Leader in the Aspire Leaderboard for 2022 in the Enterprise Communications Processing (ECP) category... View More
Aug. 2 2022
Quadient has been positioned as a Leader in the 2022 Aspire Leaderboard™ of customer communications management (CCM) and customer experience management (CXM) vendors... View More
July 29 2022
For the 5th consecutive year, Messagepoint has been named a Leader in the Aspire Leaderboard for customer communications management (CCM) and customer experience management (CXM) technology.Messagepoi
July 27 2022
In line with market evolution, the latest release to the Aspire CCM-CXM Leaderboard includes some big updates to the way users can segment the market view... View More
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July 22 2022
In a previous article, I made the case for changing how we create and manage customer communications. It is impossible to witness the changes in business over the past few years without recognizing th
July 19 2022
Crawford Technologies has integrated a host of advancements in its PRO Reprint Server... View More
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July 15 2022
The tsunami of data is here. And it just keeps growing. In fact, it’s predicted global data creation and replication will see a compound annual growth rate (CAGR) of 23% over the five-year period
July 13 2022
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, will showcase its award-winning solutions at thINK Ahead 2022... View More
July 12 2022
Quadient has been named a Leader in The Forrester Wave™: Journey Mapping Platforms, Q2 2022. Forrester Wave reports provide an overview of the top providers in a market space with analysis of t... View More
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July 7 2022
With the best will in the world, companies will only be able to deliver successful global data transformation projects if they have strong global teams pulling together toward the same goal... View More
  • Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
  • In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers
  • Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical
  • In the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done
  • Customer experience is the heart of an organization’s relationship with its customers. Post-pandemic customer expectations are still higher than ever. Consumers want to be able to interact with orga