What can go wrong without rigorous data security and compliance? In short, everything. According to Statista, a market leader in providing reliable market, company and consumer data, cybersecurity r... View More

Looking for unconventional ways to motivate your employees to adopt a new system or create a livelier workplace? Discover what gamification is and how it can be applied... View More

Quadient announces the integration of its Intelligent Communication Automation (ICA) platform with Microsoft Azure AI... View More

In this Industry Trends Q&A, Ernie Crawford, President & CEO of Crawford Technologies, shares his thoughts on AI’s possibilities in CCM and CX as well as other recent trends... View More

Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, expands the availability of its AccessibilityNow® platform... View More

Smart CommunicationsTM announced the results of a global survey that uncovers the impact of personalized, clear customer communications and a streamlined forms experience on customer experience, loyal

As we stand at the dawn of a new era in artificial intelligence, the debut of OpenAI's ChatGPT has elicited a broad range of responses. The spectrum of reactions spans from jubilation and awe to skep... View More

This year’s DOCUMENT Strategy Forum (DSF ’23) was held from May 22 to 24 in Charlotte, NC. Many CCM professionals meet annually at DSF to discuss evolving trends and best practices... View More

Ricoh USA, Inc. announced the next generation of its flagship toner-based color sheet-fed press, the RICOH Pro C9500... View More

In 2017, Gartner declared ECM as “dead” and began referencing content services platforms (CSPs) instead. But ECM wasn’t really gone, it was simply renamed, as vendor after vendor began... View More

KnowledgeLake, a modern cloud-native Enterprise Content Management (ECM) platform, announced the immediate availability of KnowledgeLake StreamLine SolutionsTM, a groundbreaking suite of solutions tha

Reveille Software announced its Reveille Solution Packs (Solution Packs). The Solution Packs are designed for Business IT and Managed Service Providers (MSPs) requiring broader ECM information.Reveill

Messagepoint announced today it has been named a Luminary in the “CCM Solutions: Global Insurance Edition” report published by Celent, the leading research and advisory firm focused on technology

The ongoing chaos around the mishandling of the country’s classified documents by our Presidents (both former and present) and other high level government representatives continues to dominate the... View More

Organizations fail when they try to make ADA compliance a list of checkboxes. True accessibility is about providing a usable experience to people with disabilities who have real needs... View More

As an avid movie goer, I regularly visit my local cinema for the latest release, blockbusters, or smaller independent films. Recently it occurred to me that my ticket purchase behavior had narrowed to

Quadient has been named a Leader in several segments of the recently updated Aspire Leaderboard™, which showcases the best customer communications management (CCM) and customer experience management

Docufree, a leading provider of enterprise information management (EIM) and digital business process services, announced today the acquisition of TrustFlow Digital Solutions, a provider leading the ch

Quadient announced today its continued presence among the top 10 software vendors in France. The recognition comes from the esteemed Truffle 100 ranking, compiled by Truffle Capital and teknowlogy gro

Ask a twentysomething if they pay all their bills online and they’ll respond: Is there another way to pay? For a typical 25-year-old, the digital world and real world are intertwined. Born between... View More