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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience
BY John Harney
March 6 2025
To think about AI in terms of previous multiplicative measurements of data growth and tech capability like Moore’s Law is delimiting. Incremental improvements don’t produce breakthroughs... View More
March 4 2025
Messagepoint announced today that it has been recognized by Aspire Customer Communications Services as a leader in its 2025 Aspire Leaderboard™ for customer communications management (CCM) technolog
March 3 2025
MHC announces its inclusion as a contributing participant in Madison Advisors’ latest market analysis, “AI-Augmented Customer Communications Management Market Study.” MHC provided key... View More
Feb. 26 2025
Enterprise content management (ECM) is a strategic approach to managing an organization's information, supporting processes for creating, capturing, delivering and archiving content... View More
Feb. 25 2025
Crawford Technologies announced the availability of AccessibilityNow® SmartSetup, a solution that leverages the company’s AI-powered functionality, called AutoSense, to automatically create templat
Feb. 24 2025
MHC announces a strategic partnership with DTECH Software and Technology (“DTECH”), a premier customer experience integrator serving clients across Europe, the Middle East, and Africa (EMEA).This
Feb. 21 2025
Reveille Software (Reveille) announced the Reveille Winter 2025 Update, featuring Reveille AI Dynamic Thresholding. This latest release expands support for Microsoft 365, SharePoint Embedded, and Micr
Feb. 19 2025
As a subsidiary of eGlue, a leading company in Customer Interaction Management (CIM), DNOW!® is a global leader in facilitating digital transformations in Print Services Provider (PSP) markets.DNOW!�
BY Gary Gregg
Feb. 19 2025
As we stand at the forefront of a rapidly changing digital landscape, customer communications management (CCM) is facing a critical inflection point. The way businesses communicate with their customer
Feb. 18 2025
Square 9 Softworks is excited to announce the launch of Square 9 Shareworks, a customer referral program designed to grow our network and show appreciation to customers who contribute to this growth... View More
Feb. 13 2025
It's no secret that, despite the ongoing quest for digital transformation, many businesses are stuck in the old ways of using fillable PDFs and paper forms to capture information. The first thing tha... View More
Feb. 11 2025
Quadient announced the results of a research study about how consumers value diverse types of communication. Quadient commissioned independent market research agency Opinium to conduct the study, surv
Feb. 10 2025
Transformations, Inc., a software solutions company and developer of Uluro, is pleased to announce that Alexandria Gregory, vice president of client services at Transformations, was selected to join N
Feb. 7 2025
Messagepoint announced today it is a recipient of HousingWire’s Tech100 Mortgage award. The award recognizes the most innovative and impactful organizations driving the mortgage industry forward.... View More
BY Eric Riz
Feb. 6 2025
A Governance Policy Checklist for managing structured, dark, unstructured and semi-structured data is vital for organizations aiming to optimize operational efficiency, ensure compliance and enhance s
Feb. 5 2025
Reveille Software announced the expansion of its partnership with ABBYY through new support for ABBYY Vantage and ABBYY FlexiCapture Cloud. This enhancement builds upon Reveille's existing integratio... View More
Feb. 4 2025
Crawford Technologies will hold its sixth annual Industry Summit on April 2-3 at the Sable Hotel at Navy Pier in Chicago. The in-person event brings together end users, analysts, consultants and indus
BY Atif Khan
Feb. 4 2025
While we've explored how sophisticated technical strategies can enhance AI performance, it's now time to address the user-centric challenges that often determine the success or failure of these interactions
Jan. 31 2025
Doxim® marks its 25th anniversary today. Doxim was founded in 2000 as a digital-first company to help clients in regulatory industries on their digital transformation journey... View More
Jan. 30 2025
Ensuring document accessibility is essential for universal information access, catering to individuals who are blind, partially sighted or have cognitive impairments. Compliant, accessible document de
For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive and limiting parts of the technology stack. According to Aspire
Before we discuss the act of creating effective and personalized customer journeys, it is important to be reminded that the term “customer journey” tells us it’s the customer’s journey. It’s not mine, not ours and not yours....
For many organizations, the process of preparing and submitting SEC filings remains a fragmented, error-prone endeavor
By Alan BurgerCustomer Communications Management (CCM) is in serious need of transformation. Today’s customers expect more than basic personalization — they demand relevance, empathy and immediate access to information that speaks directly to them at the...
By Eric RizIn an era defined by digital acceleration, remote work and ubiquitous cloud services, cybersecurity threats have evolved from isolated IT incidents to strategic business risks. Cybercriminals have gro