Industry Trends Q&A
May 4 2020
In this installment, Ernie Crawford of Crawford Technologies answers questions about industry trends in the current climate... View More
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April 29 2020
As of April 9, 2020, more than 17 million Americans filed for unemployment benefits in a four-week span as a result of the unprecedented COVID-19 pandemic. In addition, small business loans and mortga
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April 28 2020
Kofax has released the Kofax 2020 Intelligent Automation Benchmark Report, a study conducted by Forrester Consulting and commissioned by Kofax. The report finds while many enterprises have prioritized
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April 24 2020
Sefas announced that it has added a new Rapid Digital Transformation solution that broadly enhances its omnichannel capabilities... View More
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April 23 2020
Cognitive Capture, RPA and Process Orchestration Combine to Maximize Capacity for Lenders to Ensure Small Businesses Receive the Aid They Need... View More
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April 22 2020
Quickcoms, a Customer Communications Management (CCM) SaaS platform enabling highly regulated industries to do effective communications and marketing, today announced the launch of its visual workflow
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April 21 2020
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, is hosting a Customer Communications Virtual Summit on Wednesday, May 6... View More
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April 8 2020
Messagepoint Inc. announced it has been named a Leader in the IDC MarketScape: Worldwide Customer Communications Management 2020 Vendor Assessment... View More
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April 6 2020
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, and Content Critical Solutions, Inc. (CCS), a provider of technology solut
RPA
March 25 2020
One of the hottest buzzwords in business circles nowadays is robotic process automation (RPA)... View More
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March 25 2020
For all the focus on data and its critical role in gaining a competitive edge, most organizations today still struggle to access and use it at scale... View More
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March 23 2020
Changing regulations are an ever-increasing challenge for financial services organizations. In fact, regulatory changes are now happening at a rate that is three times what it was in 2011... View More
March 17 2020
Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today that Chuo Electric Power, Japan’s top market share provider... View More
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March 17 2020
There is an expression, “The only constant is change.” That certainly appears to be true in 2020, and especially so for communicators in almost every industry... View More
OpenText Exstream Previews New Web-Based Communica
March 5 2020
One might think that digital advances in technology have made it easy to push a button at one end of a customer communications management (CCM) system to create thousands of invoices, statements... View More
Feb. 25 2020
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces it has acquired Composition Research Technologies, Inc. (CRT), a
Mobile-Centric Design
Feb. 25 2020
Many reading this joined our industry when multichannel meant producing both print and putting PDFs on the web. We all had a lot of fun making communications look better. We added color... View More
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Feb. 19 2020
There is a growing discussion among business organizations, regarding the challenge of defending information practices, emphasizing the need for updated governance and process documentation, stakehold
omnichannel
Feb. 12 2020
Despite the hard work toward achieving the goal of omnichannel communications, many enterprises continue to have difficulties bringing a true omnichannel communication strategy... View More
Feb. 11 2020
Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today the general availability of Quadient Inspire R14... View More