Feb. 28 2024
Smart CommunicationsTM announced it was recognized as a technology leader by analyst firm, Quadrant Knowledge Solutions in its new report, SPARK Matrix for Customer Communication Management (CCM). I
Feb. 26 2024
In a groundbreaking move, Racami unveils its revolutionary all-inclusive Government-Citizen communication platform, prioritizing the consolidation of revenue collection across governmental bodies... View More
Feb. 19 2024
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, announces it has established a partnership with PossibleNOW, a leading p
Feb. 16 2024
Accusoft announced the latest release of PrizmDoc today. The latest version now includes AI for Personally Identifiable Information Detection and Redaction.“Enhanced data security and improved regul
Feb. 13 2024
Reveille Software is proud to announce significant 2023 achievements... View More
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Feb. 13 2024
Customer experience is the heart of an organization’s relationship with its customers. Post-pandemic customer expectations are still higher than ever. Consumers want to be able to interact with orga
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Feb. 6 2024
In an era defined by rapid technological evolution, the landscape of communication is undergoing a transformation of unprecedented proportions. Our world is more interconnected than ever before, with... View More
Feb. 5 2024
KnowledgeLake continues to transform enterprise automation by introducing cutting-edge zero-shot classification and extraction capabilities. Part of the new Lake Aurora release, KnowledgeLake has pion
Feb. 2 2024
Quadient announces the acquisition of Frama, a significant mailing and document management solutions provider to small and medium-sized businesses, serving more than 30,000 customers, mostly in Europe
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Jan. 30 2024
Sometimes small events happen, and we notice immediately. Sometimes important events happen, and we don’t notice at all. Something major happened in 2022. The CCM Market entered the Post-Prem Era
Jan. 30 2024
Crawford Technologies announces it experienced double-digit growth during its fiscal year ending September 30, 2023, attaining the strongest financial year in the company’s 27-year history. Crawford
Jan. 26 2024
Reveille Software is proud to announce significant 2023 achievements. Amidst a thriving market, Reveille now has over 500 partners and direct customers worldwide—equating to a 50 percent growth in... View More
Jan. 25 2024
IRVINE, Calif.— (BUSINESS WIRE) Today marks the beginning of an exciting new chapter in our 40-year history: Kofax is now Tungsten Automation. This new name embodies the characteristics of our workf
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Jan. 23 2024
In the current business landscape, those who create and manage customer communications are faced with a unique set of challenges. On top of delivering important information in a way that reflects your
Jan. 17 2024
Keypoint Intelligence has awarded Kodak Alaris a Buyers Lab (BLI) 2024 Pick Award for the KODAK S3120 Max Scanner. BLI Pick Awards are reserved for products that have undergone rigorous testing and ar
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Jan. 16 2024
At their inception, customer communications management (CCM) systems were designed to support print and mail operations... View More
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Jan. 12 2024
Creating a digital transformation strategy for your business is akin to tailoring a bespoke suit: it must fit your specific needs, goals and capabilities perfectly... View More
Jan. 11 2024
Crawford Technologies announces AccessibilityNow® Translate as part of its AccessibilityNow® platform. Being launched on the heels of Instant Language Assistant (ILA), the company’s accessible... View More
Jan. 10 2024
Messagepoint announced it has been named a winner in the 2024 BIG Innovation Awards presented by the Business Intelligence Group in the Software category for its Healthcare Touchpoint Exchange, a purp
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Jan. 3 2024
In an era driven by digital transformation, the management of print communications may appear to be a fading necessity. However, for many businesses, the need for efficient, accurate and cost-effectiv
    In the transactional print world, there is a change happening, but nobody is talking about it
  • Clear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge
    With increasing competition both in person and online, businesses have found a need to improve the customer experience throughout each transaction
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    The enduring relevance of document management in today's business world is remarkable — so much so that it has led to a notable shift in market categories. Leading research and advisory firm Gartne