Aug. 11 2025
Smart Communications announced its acquisition of Pendula, a trusted provider of intelligent orchestration and digital delivery technology. Pendula’s customer engagement solution is renowned for... View More
liz mia
Aug. 7 2025
When it comes to regulated communications, most organizations struggle to deliver on what customers expect... View More
Aug. 6 2025
SER announces the launch of two powerful solution bundles: Doxis Purchase-to-Pay for SAP and Doxis Order-to-Cash for SAP.Manual workflows or ineffective legacy automation, now combined with exploding... View More
Aug. 5 2025
Smart Communications announced that international private equity firm Cinven has acquired a majority stake in the company. This strategic investment reinforces Smart’s position as the world’s... View More
July 30 2025
Automation Anywhere announced it has been recognized as a 2025 Gartner Peer Insights™ Customers' Choice for Intelligent Document Processing (IDP) solutions. This distinction is based on feedback... View More
shift omni
July 29 2025
For years, omnichannel communications have been designed around customer preferences across the journey and have been positioned as a strategic advantage by vendors and print service providers (PSPs)... View More
forms top
July 24 2025
Artificial intelligence (AI) is such a fast-moving piece of technology that it is hard to keep up with everything that it can do. The features that are front end center are the multimedia production c
July 22 2025
OpenText™ continues to set the benchmark in Information Management with its AI-first strategy, leveraging agentic AI and its suite of Aviator solutions. By embedding AI-driven automation into divers
July 21 2025
MHC announced the launch of MHC NorthStar Payments Plus, a powerful enhancement to its accounts payable (AP) platform. Now featuring Paymode®, Bottomline's trusted business payments network, embedde
July 17 2025
Kodak Alaris has announced the launch of the new KODAK S5000 Series Scanners and the latest release of Kodak Capture Pro software. The new offerings represent the next wave of innovation from the info
top read 7-17
July 17 2025
Trust is the foundation of every strong customer relationship, but it’s fragile. It can take years of consistent positive interactions to build, and only one or two poor experiences to undo. The... View More
July 16 2025
Apryse announced the completion of two strategic transactions that significantly expand its platform, deepen its capabilities, and position the company for continued long-term growth... View More
July 15 2025
Nutrient, the document AI company for modern enterprises, today announced the release of its Q2 2025 SDK update, introducing a powerful suite of AI-native features designed to accelerate the way devel
July 8 2025
Solimar Systems, Inc. has announced that Mail-Gard, a division of IWCO, specializes in business continuity and disaster recovery solutions for critical communication operation, has successfully scaled
GettyImages-2123155254
June 30 2025
Federal agencies, state and local governments and public colleges and universities are legally required to ensure their digital content, including digital documents and communications, are accessible... View More
June 30 2025
Laserfiche has been named a Champion for the enterprise category in the Enterprise Content Management Emotional Footprint 2025 Report by Info-Tech Research Group. Laserfiche — the leading enterprise
June 30 2025
AODocs announced today its document management platform has been recognized as a High Performer by G2, the world's largest and most trusted software marketplace. AODocs earned multiple distinctions i... View More
June 30 2025
GoDocs announced a strategic partnership with AVANA CUSO, a Credit Union Service Organization (CUSO), aimed at transforming the loan process and reducing legal costs. The collaboration has enabled AVA
June 30 2025
Square 9 Softworks has blazed its way into the Summer with significant recognition from G2 reviews and TrustRadius. As a leading provider of AI-powered Intelligent Information Management solutions, Sq
June 26 2025
OSG is proud to announce the official release of JourneyConnect Orion, its groundbreaking AI-powered communication framework, at the Elevate event this June. Within this first release, OSG sets a new... View More
  • main
    For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
  • touchpoint
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
  • health cx
    Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in