Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces it has received a Net Promoter ScoreSM (NPS®) of +81. NPS is a key indicator of the high level of customer satisfaction, loyalty and overall business success a company is achieving. An NPS score of +80 or higher is considered world class, according to Bain & Company, the creators of the NPS metric.
“For Crawford Technologies, the Net Promoter Score we achieve has never been just a number. We see it as a reflection of our dedication to customer satisfaction and positive outcomes,” said Ernie Crawford, president and CEO of Crawford Technologies. “Our NPS ranking helps us gauge how we’re doing, what our customers think about us and what we can do to keep improving. It is also a testament to the hard work of our team, which seeks out opportunities daily to ensure that every interaction with customers reflects the high standards that have earned us this recognition.”
A recognized measure of customer loyalty, NPS is calculated by asking customers a single question: “On a scale of 0 to 10, how likely are you to recommend this company’s product or service to a friend or a colleague?” Scores can range from -100 to +100 based on the willingness of customers to recommend the products or services of a company. A positive NPS is strongly correlated with future business growth. Crawford Technologies’ NPS score of +81 makes it one of the top software companies in the world.
