MHC announced the availability of AI Assist—a suite of new AI capabilities to advance their solutions, beginning with their MHC EngageCX customer communications management (CCM) platform.
With today’s launch of AI Assist, EngageCX business users can quickly generate templates, documents, emails, and web forms using intuitive, AI-driven prompts. This innovation not only speeds up content creation but also ensures precision, helping businesses accelerate their time to market. AI Assist further elevates the quality of each communication by offering content refinement, writing assistance, and translation tools, ensuring that all messages are clear, consistent, and compliant across channels—maximizing efficiency and brand alignment at scale.
MHC’s EngageCX empowers business users to handle the end-to-end process of customer communications management (CCM)—without reliance on IT. Infusing additional AI capabilities into the solution is a natural step forward. Today’s launch brings to market the first set of AI Assist roadmap features, with more to come in 2025.
Jesse Lujan, Head of Product at MHC, emphasized the strategic importance of the launch: “We’re committed to making EngageCX the most efficient and easiest CCM solution available to business users. Embedding AI-powered user productivity features into the solution to enable our cloud customers aligns with this vision. Today’s launch contains the initial set of AI Assist features—we’re excited about our roadmap and the enhancements it will bring to our customers’ communications and related processes.”
Gina Armada, CEO of MHC, highlighted the operational and financial benefits of the new AI features: “In high-stakes regulatory environments, manual processes can lead to errors, non-compliance, and costly delays. MHC is revolutionizing customer communications in regulated industries with AI Assist—delivering solutions that enhance both employee and customer experiences while driving ROI.”
