Even before COVID-19, work from home arrangements were increasingly common as digital transformation turned virtual collaboration from an occasional job perk into a popular alternative... View More
Nuxeo, developer of a leading cloud-native Content Services Platform, today announced it has been named a Visionary in the Gartner Magic Quadrant for Content Services Platforms (CSP)1 for the fourth y
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, introduces Smart MailHub, a solution to help organizations overcome one of
In the broadest sense, “transformation” means retiring manual, legacy business processes & systems and replacing them with a reimagined, more efficient and effective process and modern tech... View More
Quadient Inspire is making it possible for KUB to automate and consolidate all of its bill and letter creation processes on a single platform and add and change messaging easily without the intervention... View More
Kodak Alaris and Nimble Information Strategies have entered into an agreement with a Canadian Provincial Government agency to streamline the way applications for citizen services are digitized. The so
The company will speak at the conference, which is held annually for professionals who create and manage content, communications and strategies to support better customer experiences... View More
Crawford Technologies has announced it has partnered with Eliquo Training and Development Inc. (Eliquo) to provide professional training and accessibility services in the highly technical field of document... View More
Hyperscience, the automation company, today announced its $80M Series D financing round led by Tiger Global, with participation from new investor BOND, bringing the company’s total funding to $190... View More
The Quadient Experience Partner Program will offer partners recognition based on revenue and technical skills through four different levels: Registered, Silver, Gold and Platinum... View More
Financial Imaging selected Uluro for its ability to automate complex processes, provide faster implementation and turnaround times and deliver complex communications through multiple channels... View More
Kodak Alaris is expanding its document capture portfolio with the launch of a new line of low-volume production scanners and a refresh of its web-based capture software. Built for today and ready for... View More
Customers aren’t contacting your support team because they need help. They’re contacting you because your communications are unclear.This hidden problem — known as failure demand — is driving
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
