Content silos are an unfortunate byproduct of the move toward electronic documents. In paper form, a document could pass from one business process to the next, albeit very slowly. As organizations implemented... View More
With its latest release of Quadient Inspire R12, global customer communications management (CCM) heavyweight Quadient has clearly set their sights on the digital experience. This enhanced offering also... View More
During Enterprise World 2018, OpenText CEO Mark Barrenechea delivered the opening keynote address at their annual user conference to over 4,000 delegates. The theme of this year’s event was “Mundus... View More
Today, Ephesoft announced the release of Swagger/OpenAPI-web services for Ephesoft Transact, the company’s document capture and data extraction solution. Billed as a developer-friendly smart capture... View More
At Enterprise World 2018, OpenText CEO Mark Barrenechea proclaimed in front of a crowd of 4,000 attendees at their annual customer conference, “We are reborn in the cloud,” and so it seems.... View More
With the use of automation technologies, we've come a long way in streamlining our operations and business processes. Companies are gaining their process independence now more than ever due to an increased... View More
IBM recently announced it has agreed to acquire Oniqua Holdings Pty Ltd., a leading supplier of maintenance repair and optimization (MRO) technology, in an effort to expand IBM’s Asset Optimization... View More
While every DOCUMENT Strategy Forum (DSF) conference is a great learning and sharing experience for those of us who own, execute, and manage customer communications, this last one in Boston marked a real... View More
Today’s teams need powerful business practices and tools to help them stay organized and collaborate in real time. Two organizations in particular have risen to solve these problems for businesses... View More
Smart Communications has appointed James Brown as Chief Executive Officer (CEO). Mr. Brown brings with him considerable knowledge leading software as a service (SaaS) organizations in highly regulated... View More
OpenText is a behemoth provider of enterprise information management—well known for its habit of scooping up companies that match its particular skillset and market alignment, including some former... View More
The recent conviction of former Autonomy Chief Financial Officer Sushovan Hussain of accounting fraud should remind us all of the value of due diligence. However, practicing due diligence isn't just for... View More
The European Union's General Data Protection Regulation (GDPR) is finally here, as its enforcement deadline went into effect late last week. The GDPR has proven to be a very complex piece of legislation... View More
OpenText announced the availability of OpenText Release 16 Enhancement Pack 4 (EP4) earlier this month, which is designed to enhance its existing security, artificial intelligence (AI), Internet of things... View More
"Legacy" is a category into which Microsoft’s SharePoint certainly falls. Although it is a market leader and has a huge installed base, in regard to agility (particularly through the lens of user... View More
The General Data Protection Regulation (GDPR) makes its debut in May, and it will be big. For large companies, fines could reach up to four percent of annual global turnover for non-compliance. Many efforts... View More
Quadient, formerly GMC Software, the award-winning leader in Customer Communications Management (CCM), will be speaking and exhibiting on different areas critical to customer experience success at Document... View More
The DOCUMENT Strategy Forum (DSF) is pleased to announce that its 2019 Conference will be held on May 7-9, 2019 at the Hilton Anaheim in California. For the past ten years, the DSF has blazed a path to... View More
In today's fast-paced world, organizations face increasing pressure to optimize productivity and streamline operations. The introduction of Microsoft Copilot represents a quantum leap forward in enterprise productivity, offering a powerful tool that integrates...
In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience. Unfortunately, many organizations are bogged down
Clear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge
