Hitting unsubscribe is easy. We’ve all done it. It’s easy because the law requires it to be easy (and nobody likes paying fines). It’s also a best practice to make unsubscribing to emails... View More
The 6.5 update addresses industry needs for tighter security, faster deployment, enhanced multi-site production management, multi-channel distribution capabilities, and low code workflow automation tools
As organizations become more digital -- thanks in large part to COVID-19 -- they must identify how to best respond to customers appropriately, quickly and via preferred channels... View More
MHC has announced the acquisition of Ecrion Software, a leading provider of customer communication management (CCM) and customer experience automation (CXA) software and services. The combined compan
Content Service Platform (CSP) debuts highly intuitive,“point-and-click” UI for unique AI service that makes it even easier to train and deploy custom machine-learning models... View More
A recent research study by Aspire entitled, “The State of CCM-to-CXM Transformation” uncovered exciting intelligence on the radical changes transforming the Customer Communications Management
Nuxeo, a cloud-native Content Services Platform (CSP), has announced that Nuxeo Content Cloud, the company’s Software-as-a-Service (SaaS) offering, has validated its compliance with the electronic
Quadient has announced the general availability of Quadient® Impress, a user-friendly outbound document automation platform that automates the customer communication workflow for small and medium bus
With customer communications being a key lifeline of your business, an automated, modern CCM system can be critical to your continued success... View More
The Messagepoint Connector for Sefas Designer makes it possible for Messagepoint customers to take advantage of Sefas’ high-performance composition and post-composition capabilities... View More
The SER Group has announced that the company has been recognized for its collaboration solution the Doxis4® iRoom® in the 2020 Gartner Market Guide for Content Collaboration Tools*. Content col
For several years now we have been reading about the importance of embarking on a digital transformation journey and the value of speed and clarity when communicating with customers... View More
Customers aren’t contacting your support team because they need help. They’re contacting you because your communications are unclear.This hidden problem — known as failure demand — is driving
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
