Erik Enderson

Erik Enderson is a Senior Manager of Product Marketing for the OpenText Business Network division. He has more than 18 years of experience in the B2B technology sector and 11 years of experience with OpenText fax solutions.

October 2019

Who on Earth Is Using Paper-Based Faxing in the Enterprise? The Answer Might Surprise You

BY Erik Enderson

Nov. 5 2019

Fax is an agile and flexible technology that remains at the heart of document-based workflows. Not only is fax still heavily used within organizations today, it will continue to grow in the coming years....

Interoperability Across CCM, CRM, ECM and CXM

By Bryan Matlock

The future of customer experience will be defined not by any single system, but by the interoperability between them
The End of IT-Dependent CCM

By Patrick Kehoe

Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand
Beyond AI: The Real Next Frontier in Customer Communications

By Liz Stephen and Mia Papanicolaou

AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
Beyond Bots

By Eric Riz

Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
How IDP is Reshaping CCM: Transactional and Accessible Communications

By Ernie Crawford

For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in

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