Erik Enderson

Erik Enderson is a Senior Manager of Product Marketing for the OpenText Business Network division. He has more than 18 years of experience in the B2B technology sector and 11 years of experience with OpenText fax solutions.

October 2019

Who on Earth Is Using Paper-Based Faxing in the Enterprise? The Answer Might Surprise You

BY Erik Enderson

Nov. 5 2019

Fax is an agile and flexible technology that remains at the heart of document-based workflows. Not only is fax still heavily used within organizations today, it will continue to grow in the coming years....

Why Every Document Is Now a Touchpoint

By Gary Gregg

When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
Turning Resistance into Resilience

By Angele Taylor

Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b
Why AI Is the Key to Breaking Down CCM Modernization Barriers

By Patrick Kehoe

For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive and limiting parts of the technology stack. According to Aspire
Creating Effective and Personalized Customer Journeys

By Scott Draeger

Before we discuss the act of creating effective and personalized customer journeys, it is important to be reminded that the term “customer journey” tells us it’s the customer’s journey. It’s not mine, not ours and not yours....
From Chaos to Control

By Christen Wojciechowski

For many organizations, the process of preparing and submitting SEC filings remains a fragmented, error-prone endeavor

Most Read

Creating Effective and Personalized Customer Journeys

From Chaos to Control

Turning Resistance into Resilience

Why AI Is the Key to Breaking Down CCM Modernization Barriers

Quadient Named Most Valuable Pioneer in AI Maturity Matrix for Customer Communications Management by QKS Group

Smart Communications Launches SmartPATH™: Intelligent Orchestration for Secure, Real-Time Customer Conversations

Affinda Launches New Agentic AI Platform to Make Document Processing More Accessible Than Ever