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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience
Nov. 5 2019
Fax is an agile and flexible technology that remains at the heart of document-based workflows. Not only is fax still heavily used within organizations today, it will continue to grow in the coming years.... View More
BY Marci Maddox
Oct. 28 2019
Previewed back in June, Dropbox formally unveiled the biggest change to its platform at their user event on September 25 with the arrival of Dropbox Spaces. These smart workspaces are designed to help... View More
Oct. 25 2019
Everybody in the customer communications management (CCM) industry is talking about omni-channel. For some, it’s part of a larger digital transformation within the enterprise... View More
BY Bryant Duhon
Oct. 21 2019
Speed and agility have become necessary drivers for organizations to achieve their digital transformation goals. Just like many intuitive, consumer-facing tools that led to the rise of shadow information... View More
BY Bryant Duhon
Oct. 3 2019
In a new study released by the Institute for Operations Research and the Management Sciences (INFORMS), they found that artificial intelligence (AI)-driven chatbots can outsell inexperienced human employees... View More
Federal agencies, state and local governments and public colleges and universities are legally required to ensure their digital content, including digital documents and communications, are accessible
By Jason PothenAs competition increases in the insurance industry, the market is experiencing saturation with products, options and competitive alternatives
By Joy AndersonInformation management is an essential element of every organization. It involves the application of technology and procedures to make sure that information is accessible and useful- In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
