Data Resolution, an award-winning global Microsoft hosting partner, premier Microsoft applications partner, and one of the first companies to release a fully-optimized product listing of Microsoft SharePoint... View More
In part one of my series on managed service providers (MSPs), I explained what a managed service is, why you may consider managed services for your enterprise content management (ECM) project, possible... View More
Over the past year, I’ve been lucky enough to be invited to several leadership discussions about customer experience (CX) programs at some major banks, insurers, and service providers. Once a CX... View More
There is a lot of noise today about information governance (IG). I say noise because, at times, that is what it sounds like—lots of folks talking about IG this and IG that and lots of executives... View More
Every December, we feature the 10 most popular articles on our site as a retrospective look at the topics and market trends that inspired us, challenged our established views, and pushed us to think outside... View More
As the demands for document processing become increasingly sophisticated and new automation technologies are made available, industry leaders are faced with a startling array of management challenges.... View More
Microsoft Corp. announced the Coco Framework, a first-of-its-kind innovation that will advance enterprise adoption of blockchain technology. Current blockchain protocol technology requires complicated... View More
Fundamentally, blockchain will revolutionize trust, moving the needle away from fear, uncertainty, and doubt (FUD) and toward simpler, more trustworthy transactions. Assaults on our willingness to trust... View More
The change in the enterprise content management (ECM) market is a reality. In fact, it’s been happening for some time. ECM has become a service. New vendor landscapes have emerged to support documents... View More
Let’s go back to the basics, since there is a high level of confusion around the concepts of information management, namely, the eternal relationship between data, information, and knowledge. Before... View More
Kodak Alaris’ Information Management division (IM) has revamped its channel partner program, introducing a number of new sales tools, incentives and technical resources designed to support its partners... View More
In light of the recent focus on customer experience (CX) and customer journey mapping, enterprise leaders in sales and marketing have to refocus their strategies around multiple customer journeys and across... View More
Last month, we took a brief look at some of the accessibility laws in the US, Canada, and other jurisdictions that have implications for the customer communications you provide to the public. If your organization... View More
X2Engine Inc, a global provider of open source enterprise Customer Relationship Management (CRM) software, marketing and cloud services, announces the release of X2CRM version 6.9 of its enterprise CRM... View More
The new enterprise content management (ECM) system has been implemented, users trained, documents migrated, and everyone is happily working. Three months later, the human resources (HR) department needs... View More
There are many ways to observe and record customer journeys—some are right, and some are ultimately incorrect. There is a place for both data and passion in any successful customer journey mapping... View More
OpenText (NASDAQ: OTEX) (TSX: OTEX), a global leader in Enterprise Information Management (EIM), announced today that it has entered into a definitive agreement to acquire Guidance Software (NASDAQ: GUID),... View More
Many businesses look at information security from the perspective of locking down devices and repositories, trying to control access, and even preventing technology use out of fear that something might... View More
If you're a buyer or seller of customer communications management (CCM) solutions, you're living in a great time—a time of great opportunity to radically improve communication processes, communication... View More
Cincom Systems, a worldwide software provider, announced today that Alaska National Insurance Company (www.alaskanational.com), a leading insurer offering a comprehensive spectrum of commercial lines insurance... View More
In today's fast-paced world, organizations face increasing pressure to optimize productivity and streamline operations. The introduction of Microsoft Copilot represents a quantum leap forward in enterprise productivity, offering a powerful tool that integrates...
In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience. Unfortunately, many organizations are bogged down
Clear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge
