What do all of these things have in common: implanted medical devices and critical care devices, factory robots, drones, autonomous vehicles, and Fitbits? All of them are connected through the Internet... View More
Xillio, specialist of content migration and integration, announces the launch of its cloud-based API for content integration services. With this API, developers can quickly and easily access a multitude... View More
No one likes to admit that their content is in chaos. Even for those that do admit it, they don’t really want to clean up the mess themselves or frankly see that much value resulting from the time... View More
Smart Communications, an innovator in customer and business conversations, announced plans to integrate with popular voice assistants (such as Amazon’s Alexa and Google Home), and to allow the delivery... View More
Last week at the Dreamforce conference in San Francisco, Google and Salesforce announced a partnership that will allow companies to get more out of the cloud than ever before. The partnership, which promises... View More
Digital transformation initiatives are driving organizations to change the way that they approach, think about, and manage critical business content. The sheer magnitude of content in applications and... View More
While automation has made creating accessible documents more efficient, testing is still a vital step in the process. However, it's a component that is less familiar to many organizations. When we talk... View More
OpenText (NASDAQ: OTEX, TSX: OTEX), the global leader in Enterprise Information Management (EIM), today announced the availability of OpenText Release 16 Enhancement Pack 3 (EP3). This release delivers... View More
In a recent AIIM Industry Watch report titled “Improving Business Operations in 2017: Capturing Vital Content,” we took a look at how and where businesses are focusing their efforts to improve... View More
IBM (NYSE: IBM) announced new offerings to its Watson Data Platform, including data cataloging and data refining, which is designed to make it easier for developers and data scientists to analyze and prepare... View More
ABBYY, a global provider of intelligent capture solutions to improve business outcomes, announced the appointment of Anthony Macciola as Chief Innovation Officer. In this newly-created role, Macciola will... View More
Xerox (NYSE: XRX) is named a leader in the first IDC MarketScape: Worldwide Security Solutions and Services Hardcopy 2017 Vendor Assessment report for its commitment to enterprise security and its broad... View More
Gartner announced earlier this year that enterprise content management (ECM) was dead and that the industry’s focus should shift toward content services instead. While this caused some intense debate,... View More
This article appears in the Fall 2017 digital issue of DOCUMENT Strategy. Subscribe.There is a new specification on the block for managing electronic records. In August, the National Archives and... View More
The General Data Protection Regulation (GDPR) represents possibly the most sweeping change to data protection laws in over 20 years. When it goes into effect on May 25, 2018, the new regulation will impact... View More
Much has been written about renaming and recategorizing technologies in the enterprise content management (ECM) space, and it is true that traditional ECM solutions have developed into application suites,... View More
Even after all these years, organizations still lack a consistent focus on improving employee experiences and engagement. Given that this is directly tied to customer experiences, it should be a no brainer... View More
We have all been busy over the last few years improving design, simplifying content, and setting standards to make it easier for customers to understand the business correspondence that they receive. Across... View More
Having a reliable and accurate enterprise search strategy within your organization boosts productivity internally and improves customer satisfaction externally. Both of these benefits come from providing... View More
In today's fast-paced world, organizations face increasing pressure to optimize productivity and streamline operations. The introduction of Microsoft Copilot represents a quantum leap forward in enterprise productivity, offering a powerful tool that integrates...
In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience. Unfortunately, many organizations are bogged down
Clear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge
