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April 21 2020
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, is hosting a Customer Communications Virtual Summit on Wednesday, May 6
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April 6 2020
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, and Content Critical Solutions, Inc. (CCS), a provider of technology solut
March 17 2020
Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today that Chuo Electric Power, Japan’s top market share provider...
Feb. 25 2020
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces it has acquired Composition Research Technologies, Inc. (CRT), a
Feb. 11 2020
Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today the general availability of Quadient Inspire R14
  • In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
  • In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
  • The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
  • Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
  • A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth