+
BETTER Content ManagementBETTER Customer Communication Management
=
BETTER Customer ExperienceRoss Kittlety
ROSS KITTLETY is Head of CCM at Paragon Customer Communications. For more, information, visit www.paragon-cc.co.uk.
Dec. 16 2020
Organizations have a unique opportunity to position themselves at the forefront of the longer-term transition in customer behavior
May 6 2020
Will it be abandoned, or will addressing a few issues spur growth?
Federal agencies, state and local governments and public colleges and universities are legally required to ensure their digital content, including digital documents and communications, are accessible
By Jason PothenAs competition increases in the insurance industry, the market is experiencing saturation with products, options and competitive alternatives
By Joy AndersonInformation management is an essential element of every organization. It involves the application of technology and procedures to make sure that information is accessible and useful- In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
