Ross Kittlety

ROSS KITTLETY is Head of CCM at Paragon Customer Communications. For more, information, visit www.paragon-cc.co.uk.

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Building Better Relationships with Digital Consumers

BY Ross Kittlety

Dec. 16 2020

Organizations have a unique opportunity to position themselves at the forefront of the longer-term transition in customer behavior

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The Future of Hyper-Personalized Communications

BY Ross Kittlety

May 6 2020

Will it be abandoned, or will addressing a few issues spur growth?

Transforming Forms and Documents for the Modern Era

By Angele Taylor

Artificial intelligence (AI) is such a fast-moving piece of technology that it is hard to keep up with everything that it can do. The features that are front end center are the multimedia production c
Central Control of Customer Communications Drives Consistent Experiences Across Channels

Trust is the foundation of every strong customer relationship, but it’s fragile. It can take years of consistent positive interactions to build, and only one or two poor experiences to undo. The mos
How Are CCM Leaders Managing True Section 508 Compliance?

By Ernie Crawford

Federal agencies, state and local governments and public colleges and universities are legally required to ensure their digital content, including digital documents and communications, are accessible
The Future of Insurance Communications

By Jason Pothen

As competition increases in the insurance industry, the market is experiencing saturation with products, options and competitive alternatives
8 Information Management Best Practices

By Joy Anderson

Information management is an essential element of every organization. It involves the application of technology and procedures to make sure that information is accessible and useful

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8 Information Management Best Practices

CCM: In-House or Outsource?

Data Privacy & Sovereignty

How Are CCM Leaders Managing True Section 508 Compliance?

The Future of Insurance Communications

Smart Communications Simplifies Digital Archiving with Launch of SmartHUB™