Ross Kittlety

ROSS KITTLETY is Head of CCM at Paragon Customer Communications. For more, information, visit www.paragon-cc.co.uk.

iphone-410324_1280

Building Better Relationships with Digital Consumers

BY Ross Kittlety

Dec. 16 2020

Organizations have a unique opportunity to position themselves at the forefront of the longer-term transition in customer behavior

830x539_Kittley

The Future of Hyper-Personalized Communications

BY Ross Kittlety

May 6 2020

Will it be abandoned, or will addressing a few issues spur growth?

Reducing Document Handling Errors in High-Volume Customer Support Centers

By Ryan Duncan

Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
The Business Value of Customer Experience

By Richard Huff

Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
The Future of Scaling is Self-Service Technology

By Matt Mccullough

As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
Is Your Data Ready?

By Stephanie Pieruccini

When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
Navigating a Complex Landscape

By Ernie Crawford

In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia

Most Read

Taking a Giant Leap… from CCM to CXM

The Benefits of Unifying Your Intelligent Automation Systems

Kodak Alaris Earns 5-Star Rating in the 2025 CRN® Partner Program Guide

Is Your Data Ready?

European ECM market disruption, SER Group Acquires IDP leader Klippa

Navigating a Complex Landscape