Sandra Lupanava

Sandra Lupanava is a SharePoint and Office 365 Evangelist at Iflexion, a software development and IT consulting company headquartered in Denver, Colorado. Sandra focuses on SharePoint and Office 365 capabilities, challenges that companies face while adopting these platforms, and improving SharePoint and Office 365 deployments for maximum benefit. in her articles, Sandra covers how to create employee-centric, cost-effective solutions for SharePoint, Office 365, and Microsoft 365.
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FEATURES
Change Management for the Millennial
BY Sandra Lupanava
Aug. 26 2023
Looking for unconventional ways to motivate your employees to adopt a new system or create a livelier workplace? Discover what gamification is and how it can be applied
SharePoint Framework
August 2019
5 Ways to Use the SharePoint Framework
BY Sandra Lupanava
Aug. 13 2019
Whether your company is running SharePoint Server 2016, 2019, or SharePoint Online, the SharePoint Framework (SPFx) customization model has a lot to offer. It has revitalized Microsoft’s collaborative...
CXM and SharePoint
June 2017
How to Make Customer Experience a Success with SharePoint
BY Sandra Lupanava
June 12 2017
A customer relationship management (CRM) system knows everything about customers; a SharePoint solution can master collaboration. By uniting the capabilities of these two platforms, organizations can double...
  • health cx
    Navigating Uncertainty
    By John Zimmerer
    Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
  • Getting Billing ‘Just Right’
    By Mitch Anderson
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
  • marquee
    From a Tick Box to Competitive Advantage
    By Liz Stephen and Mia Papanicolaou
    If there’s one thing we’ve learned after decades in customer communications, it’s this: notifications are never “just notifications.”
  • touchpoint
    Why Every Document Is Now a Touchpoint
    By Gary Gregg
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • resistance
    Turning Resistance into Resilience
    By Angele Taylor
    Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b