ROI of Your CCM System
Sept. 6 2019
Unfortunately, poorly implemented systems become like a black hole over time—impossible to escape because of the growing importance around all the accumulated complexity of the solution. So, how... View More
What the Rebirth of OpenText Means for Enterprise
Sept. 4 2019
It was roughly a year ago when OpenText CEO Mark Barrenechea strode onto the main stage at their annual customer event in Toronto to declare the company’s rebirth in the cloud. In early July, OpenText... View More
3 Information Management Trends
Aug. 15 2019
In today's digital economy, information management professionals and the C-suite can’t afford to become complacent about their information management practices, especially as regulations around data... View More
SharePoint Framework
Aug. 13 2019
Whether your company is running SharePoint Server 2016, 2019, or SharePoint Online, the SharePoint Framework (SPFx) customization model has a lot to offer. It has revitalized Microsoft’s collaborative... View More
    Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
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    In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers
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    Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical
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    In the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done
    Customer experience is the heart of an organization’s relationship with its customers. Post-pandemic customer expectations are still higher than ever. Consumers want to be able to interact with orga