IBM and other mainframe companies established the concept of software as a service (SaaS) as far back as the 1960s. Since then, SaaS has come a long way in enabling companies to shift electronic content... View More
Aricent and IBM announce a 10-year partnership to develop new digital capabilities for select products within the IBM Cloud product line. Together, the two companies will accelerate product roadmaps, modernize... View More
Last year, I wrote an article titled, “What Does Culture Have to Do with Information Management?" which made the case for addressing culture as a part of any successful information management implementation... View More
e-Spirit Inc., maker of the FirstSpirit Content Experience Hub, and Samsung SDS Europe Ltd., provider of IT solutions, today announced a strategic partnership focused on delivering a jointly developed... View More
What is the value of a piece of mail? A large insurance company or healthcare provider that depends on mail campaigns for customer transactions and marketing initiatives might estimate the cost of a simple... View More
Open Text Corporation (NASDAQ: OTEX, TSX: OTEX) ("OpenText") announced today the appointment of Jürgen Tinggren to its board of directors. Mr. Tinggren is the former chief executive officer of Schindler... View More
Prinova Corp., a leader in developing and delivering innovative software and services within the Customer Communications Management (CCM) market, announced it is changing its corporate name to Messagepoint... View More
Today, organizations are increasing the deployment of electronic content management (ECM) technologies to support information governance (IG)/records and information management (RIM) goals and to improve... View More
Eclipse Corporation announced the acquisition of OF Software Ltd. of Canada, creators of DocOrigin software. DocOrigin is an enterprise software solution used to design, present and deliver mission critical... View More
IDC defines digital transformation (DX) as the use of "3rd Platform" technologies (cloud, mobility, data analytics, and social business) to create value and competitive advantage through new offerings,... View More
A lot has been written about the benefits of enterprise content management (ECM). Although most of what I read is correct, it usually only shows a part of the whole subject. So, I wanted to clarify the... View More
There is a crisis in enterprise communications and collaboration—due in large part to the overwhelming technology and application silos that cause a lot of user complexity and confusion. Enterprise... View More
There has been some grumbling in the enterprise content management (ECM) space in recent days. It started with a quiet announcement on Gartner’s blog stating, “ECM is now dead (kaput, finite,... View More
When I talk with folks about workflow issues, the focus of discussion typically turns to technology or the potential use of it. Until we understand the underlying reasons for the issue, technology alone... View More
It should come as no surprise that data is a critical component in customer communications management (CCM). Given the amount of time consumers spend on computers and smartphones, personal data is collected... View More
Teleopti, a global leader in feature-rich, employee-focused Workforce Management (WFM) solutions, announced it has been positioned by Gartner, Inc. as a Niche Player in its 2017 Magic Quadrant for Workforce... View More
A new year brings new resolutions. While digital transformation has been a buzzword for many years, this year, organizations must truly turn their attention to digitization, because consumers will no longer... View More
Only the most fervent cord-cutters would be unaware of the many important political changes in 2016 and 2017. There were many, but some of the most important include the pro-Brexit vote in the UK, the... View More
This is typically the time when companies begin to prepare for the coming year. One of the key unknowns is how new approaches, or technologies, will disrupt the status quo. To prepare for the new year,... View More
"Voice of the Customer," a discipline used in business and operations (through Six Sigma, for example) to capture customer expectations and preferences, is an excellent resource to evaluate your products... View More
In today's fast-paced world, organizations face increasing pressure to optimize productivity and streamline operations. The introduction of Microsoft Copilot represents a quantum leap forward in enterprise productivity, offering a powerful tool that integrates...
In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience. Unfortunately, many organizations are bogged down
Clear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge
