Smart Communications has announced the results of a global survey that uncovers consumer and business leader opinions about the current state of conversations between customers and financial services... View More
Messagepoint announced today that it has entered into a global OEM partnership with Sefas. Messagepoint will leverage Sefas Designer’s communications composition capabilities in Messagepoint Compose
Quadient has announced its first-ever Experience Partner Awards. The awards recognize partners that excel in working with Quadient’s Customer Experience Management (CXM) software solutions, providin
Through the decades, I have been asked many times to explain the difference between data and information — in lay terms. The reason is that today, data is the reference for everything.Let’s... View More
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, is celebrating 25 years of moving the customer communications industry for
The annual event has evolved from a Quadient Inspire users conference to today’s must-attend global CX conference. The event brings together CX and customer communications management (CCM) professio
Smart CommunicationsTM and Guidewire Software, Inc (NYSE: GWRE), today announced they have surpassed the 100 mutual customer milestone. More Guidewire customers now rely on Smart Communications to han
Nordis Technologies was named to the first Aspire CCM-CXM Service Providers Leaderboard. Nordis was recognized for its focused solution, the patented Expresso® omnichannel CCM platform that delivers
O’Neil Digital Solutions, the nation’s leader in Customer Communications Management (CCM) and Customer Experience (CX), is pleased to announce their position as a leader in the CCM-CXM Service... View More
Plenty has been written and will continue to be written about the modernization of document capture technology. After all, it's not every day that tech giants Microsoft, Google and Amazon suddenly ju... View More
Quadient and Flywire Corporation today announced a new strategic collaboration to automate and digitize business-to-business (B2B) payments globally. As a result of the partnership, Quadient’s... View More
Doxee (DOX:IM), the leading high-tech multinational company offering products for Digital Customer Experience and Digital Transformation, announces that has signed with Messagepoint, a leading provide
Quadient announces it has been recognized as a Technology Leader in a new analysis of the global customer journey mapping (CJM) market. The SPARK Matrix: Customer Journey Mapping (CJM), 2021 study fro
After more than a year of adapting business models due to COVID-19, many businesses have come to realize that supporting a remote workforce is a viable option, and one that in some cases, delivered hi
Quadient has announced a significant upgrade to Quadient® Impress, a software-as-a-service (SaaS) multi-channel document delivery and automation solution for small and medium businesses (SMBs). The... View More
The Business Intelligence Group today announced that it has awarded Messagepoint Inc. a 2021 Stratus Award for Cloud Computing in the Artificial Intelligence (AI) category. The Stratus Awards, an annu
Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, has completed the acquisition of Open Access Technologies (OAT), a leading
Quadient has announced that the company has crossed over the 10,000 software customer threshold for the first time.Quadient rapidly expanded its software customer base in the first half of 2021 with m
After spending two decades in the industry, I am aware that non-document people think what we do is boring. While it hurts my feelings a bit, they are right most of the time. If we plan, design, resea
How might highly regulated organizations maintain a competitive edge while balancing rising customer expectations with strict adherence to regulatory requirements?
There is a conversation happening in boardrooms and compliance offices across financial services, insurance, healthcare and utilities that tends to start with regulation and end with obligation. Organ
Customers aren’t contacting your support team because they need help. They’re contacting you because your communications are unclear.This hidden problem — known as failure demand — is driving
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
