Dec. 4 2020

Let’s face it, the new Coron-a-conomy is reshaping customer behaviour. Customers have dramatically changed the way they shop, dine and purchase. The companies that quickly adapt their customer engag

Humans and AI: The Perfect Partnership for Customer Communications

By Gina Armada

A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
Be More Effective with Generative AI in Customer Communications

By Atif Khan

The potential of generative AI to positively impact how we work and live is massive
A Tale of Two Revolutions

By John Mancini

You may wonder why an old content management guy is writing about generative AI and LLMs
Generative AI

By Liz Stephen and Mia Papanicolaou

Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
What it Takes to be Effective with Gen AI

By Atif Khan

Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue