Prinova Corp., a leader in developing and delivering innovative software and services within the Customer Communications Management (CCM) market, today announced it ranked No. 347 on the 28th annual PROFIT... View More
I've been reviewing my 2009 columns in preparation for kicking off 2010. As predicted, we all faced many changes this past year. We've seen paradigm shifts in our government, economy and workforces. We've... View More
If you're like thousands of businesses across the globe, you are evaluating the opportunities to "go paperless." Recent mid-market surveys indicate that document management is ranked in the top five IT... View More
In making this announcement, John V. Ashley, CEO of Cheq Information Technology stated; "We have had a business relationship with Custom Data Solutions, Inc. (CDSI) for several years and when they decided... View More
Systemware Inc., a leading enterprise content management (ECM) company, today announced the release of Content Integrator Version 4.14. It includes enhancements to Systemware’s Content Navigator,... View More
GMC, the award-winning leader in customer communications management (CCM) and output management, announced today that The Forrester WaveTM: Document Output For Customer Communications Management, Q1 2014,... View More
With the 2014 DOCUMENT Strategy Forum almost here, it is a good time to reflect on the state of document management inside large organizations. Consider the mission of the three-day event in Greenwich,... View More
In his famous management book first published in 1954, The Practice of Management, Peter F. Drucker stated, “The goal of a business is to create and keep customers.” Today, more than 60 years... View More
The annual DOCUMENT Strategy Forum, held in Chicago this past November 1-3, rang in its fourth birthday with a statement — document strategy is still the number one priority in an enterprise. It... View More
EventEvolution Management Inc. is pleased to announce that the 2014 DOCUMENT Strategy Forum will be held May 13-15, at the Hyatt Regency, Greenwich, CT, where it was held this past spring. “We received... View More
docSTAR, an award-winning provider of Accounts Payable productivity solutions, will showcase eclipse, its multiplatform AP automation software at Microsoft Dynamics Convergence 2014. The annual conference... View More
If you are not a believer in the 100% paperless office, how about taking steps towards achieving a paper-light office? I know based on my first-hand experience that organizations can successfully create... View More
DocuWare’s information security management system meets all the requirements laid out by international standard ISO/IEC-27001. This was recently confirmed when DocuWare, a global document management... View More
I recently attended a US Postal Service's Postal Customer Council (PCC) meeting where the focus was on direct mail. The interesting takeaway for me was how the use of direct mail in concert with email... View More
Open Text Corporation (NASDAQ: OTEX) (TSX: OTC), a global leader in Enterprise Information Management, announced today that it has entered into a definitive agreement to acquire the Customer Communica
Information technology (IT) professionals involved in the day-to-day of customer communications management know first-hand the pressures of delivering against tight deadlines, dealing with the ongoing... View More
EDSF is accepting scholarship applications for students pursuing a career in the printing, graphic communication and document management industry. The scholarships are awarded to full-time Four-Year and... View More
Transformations, Inc, a software solutions company focused on the manufacturing, banking, and distribution markets, announced the release of TransPAY, a complete electronic bill presentment and payment... View More
Eclipse Corporation announced today it has become a Silver level member of Oracle PartnerNetwork (OPN) Specialized program. By attaining Silver level membership, Eclipse can benefit from delivering robust... View More
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.
Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
