Ron Glaz

Mr. Glaz is a program director for IDC's Hardcopy Peripherals: Software and Services research. In this role, he is responsible for writing research in the software and services arena, including document solutions, management print services channel and document capture solutions.


Prior to his current role, Mr. Glaz managed IDC's Digital Capture research group. During this time, he and his team established the industry's most robust research agendas and defined research initiatives for digital capture technologies, such as digital camera, digital camcorder, camera phones and scanners. In addition, Mr. Glaz also managed field research and custom consulting projects related to document capture technologies.
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January 2015
Workflow Automation: Pain Points, Solutions and Challenges
BY Ron Glaz
Jan. 21 2015
Do you remember when the first iPad became available? Do you remember the conversations you had with your colleagues about it? I do. I recall the buzz around the office: There was a lot of excitement;...
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FEATURES
Top Business Processes for Document Automation & Optimization
BY Ron Glaz
July 21 2014
Businesses continue to explore opportunities to increase revenues, improve business operations and/or reduce cost to improve the bottom line. At the same time, businesses are modifying office environments...
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FEATURES
3 Predictions for 2014: A Look at What’s in Store for Business Document Automation, Document Solutions and Managed Print Services
BY Ron Glaz
April 23 2014
Annually, IDC publishes a study that provides top 10 predictions for the imaging, printing and document solutions (IPDS) market. We’ve included here the three predictions that focus on business document...
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    Data Privacy & Sovereignty
    By Eric Riz
    The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
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    AI Is Shaping the Future of Translation in Communications
    By Patrick Kehoe
    Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
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    Striking a Balance
    By Liz Stephen and Mia Papanicolaou
    A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth
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    Intelligent Orchestration
    By Gary Gregg
    Seamless and personalized customer interactions are no longer just a competitive advantage — they’re an expectation. Whether a customer is applying for a credit card, opening a bank account, or on
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    Going To the Cloud for ECM? Know Before You Go
    By Brian DeWyer
    Change is the only constant when it comes to IT applications. Specifically for Enterprise Content Management (ECM) and Robotic Process Automation (RPA), proper knowledge is a necessity before inevitab