Ron Glaz

Mr. Glaz is a program director for IDC's Hardcopy Peripherals: Software and Services research. In this role, he is responsible for writing research in the software and services arena, including document solutions, management print services channel and document capture solutions.


Prior to his current role, Mr. Glaz managed IDC's Digital Capture research group. During this time, he and his team established the industry's most robust research agendas and defined research initiatives for digital capture technologies, such as digital camera, digital camcorder, camera phones and scanners. In addition, Mr. Glaz also managed field research and custom consulting projects related to document capture technologies.
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January 2015
Workflow Automation: Pain Points, Solutions and Challenges
BY Ron Glaz
Jan. 21 2015
Do you remember when the first iPad became available? Do you remember the conversations you had with your colleagues about it? I do. I recall the buzz around the office: There was a lot of excitement;...
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FEATURES
Top Business Processes for Document Automation & Optimization
BY Ron Glaz
July 21 2014
Businesses continue to explore opportunities to increase revenues, improve business operations and/or reduce cost to improve the bottom line. At the same time, businesses are modifying office environments...
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FEATURES
3 Predictions for 2014: A Look at What’s in Store for Business Document Automation, Document Solutions and Managed Print Services
BY Ron Glaz
April 23 2014
Annually, IDC publishes a study that provides top 10 predictions for the imaging, printing and document solutions (IPDS) market. We’ve included here the three predictions that focus on business document...
  • health cx
    Navigating Uncertainty
    By John Zimmerer
    Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
  • Getting Billing ‘Just Right’
    By Mitch Anderson
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
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    From a Tick Box to Competitive Advantage
    By Liz Stephen and Mia Papanicolaou
    If there’s one thing we’ve learned after decades in customer communications, it’s this: notifications are never “just notifications.”
  • touchpoint
    Why Every Document Is Now a Touchpoint
    By Gary Gregg
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • resistance
    Turning Resistance into Resilience
    By Angele Taylor
    Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b