GMC Software Technology, the standard in customer communications, launched their new e-learning and online training courses that have been integrated within GMC's customer social networking portal. "GMC's... View More
Elixir Technologies Corporation announced BGE, Ltd has selected Tango, allowing Bradford to transition the design and development of their enterprise client communications to a web-based platform. Tango... View More
Solimar Systems, Inc., a leading global provider of production printing and secure document delivery solutions, announced the release of SOLsearcher Enterprise (SSE) version 3.4. SSE 3.4 is a powerful... View More
The most important question to ask internally as a company considering issuing a request for proposal (RFP) should be, "Is this really what we as a company want/need to do?" Writing and managing a RFP... View More
Just this past June, I took a day trip through Palo Alto in California from my home in Monterey, traveling up the scenic Pacific Coast Highway. While driving through the beautiful Stanford campus, ending... View More
Even though this technology has been around for some time now, this is still a question I am frequently asked and find to be confusing for many. What exactly is document management, and what are the key... View More
It's hard to believe that just three years ago I wrote, "Grokking the Millennials," for this very magazine. At that time, we talked about aligning our strategy to accommodate this mysterious, new bill... View More
Going paperless seems simple enough in concept, but when it comes to execution, many companies are paralyzed by a loss of control. Many wonder what will happen by giving the customer an opportunity to... View More
The annual DOCUMENT Strategy Forum, held in Chicago this past November 1-3, rang in its fourth birthday with a statement — document strategy is still the number one priority in an enterprise. It... View More
With the recent rulings on healthcare, I was prompted to do some updated research on healthcare payments, what is affecting the market and what solutions need to be in our doctor's bag to help providers.... View More
How does Facebook maximize development efficiency and minimize risk? In the past eight years, it has built a technological infrastructure that is both complex and rapidly changing. Their rapid growth depends... View More
OutputLinks founded the Women of Distinction program in 2002 to recognize the many contributions, achievements and successes of stellar women in the output industry. The OutputLinks Communications Group... View More
Develop a taste for the different flavors of DAM: A great deal of differentiation exists among DAM products — DAM means anything and everything, depending on the vendor you're talking to. Customization... View More
Document management is complex, due to the high volume of documents insurers generate as well as the need to adapt to new communication vehicles and distribution channels. Insurance companies need to address... View More
In order to identify our business and systems requirements, regardless of the technology segment, one must first understand the differences — and yes, there are differences. Typically, we think of... View More
One of the key tenets for any business to be successful is effective communication. However, as many of you know, this is a lot easier said than done. The astounding growth of mobile and social networking... View More
As the emphasis on electronic discovery continues to grow in the legal community, there remains one issue that, for the most part, continues to elude mainstream awareness, and that is the problem of ensuring... View More
Though not yet ubiquitous, the odd-looking pattern of squares and dots that make up the Quick Response (QR) code are popping up in more places and on more media with each passing day. Most major advertisers... View More
Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand
AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
