If you're like thousands of businesses across the globe, you are evaluating the opportunities to "go paperless." Recent mid-market surveys indicate that document management is ranked in the top five IT... View More
As Internet crime becomes more intrusive, annoying, viral and widespread, the problem of governing Internet conduct likewise becomes more problematic, particularly in the area of law enforcement, which... View More
Last time, in Part 1, Mukul analyzed how to acquire customers, which is "The Foundation for Your Web Strategy." Part 2 moves onto the next two steps: serving customers by engaging customer dynamics and... View More
In the words of Tom Friedman, "The world is flat." Globalization of business, the movement toward distributed teams and the increasing number of people working from home is a fact of life. This profoundly... View More
As we continue to track the increasing consumer demand for multi-channel (electronic) communications, it's no surprise that enterprises have accelerated their efforts to match that need. Most of our clients... View More
I'm sure you're like me and have been receiving a ton of credit notifications through the mail in the recent month, so I decided to review the new regulations governing the credit card industry. I stepped... View More
I read that the chief economist of Moody's Economy.com has proclaimed that the recession is over. And in January, Forrester Research said that the tech recession was "unofficially over," predicting that... View More
I don't think a day goes by that I don't see some type of offer for mobile payments. Whether I'm paying my bills on my bank's website, watching TV with my family or checking out the latest industry news,... View More
Another year has gone by, and this series on channel management is coming to a close. I covered a lot of ground this year with the intent of providing some mind fodder to consider as you develop and refine... View More
Whether you are a fan or foe, believer or naysayer, the mantra of the paperless office is still here and, to a degree, getting louder. This fact brings a couple of questions to mind: First, what is driving... View More
Warmth is finally returning to the country and to the enterprise content and records management (ECRM) market. For vendors and end users, this means turning their attention to industry trends, new technologies... View More
You've probably noticed that the American public has not been shy about asking our leaders tough questions about the state of "The American Dream." I'm sure you heard the question asked at the CNBC Town... View More
Many are pleased to see the passing of 2009, a challenging year by all standards. The majority of the firms Madison Advisors has worked with in the past year have identified that cutting cost is still... View More
Stop Retrenching. Strike instead. Historically, economic downturns show winners don't retrench out of fear, but strike early. Think Strategy, Not Tactics. Make sure you know how to outmaneuver the competition... View More
Outsourcing has been one of the most talked-about business topics in 2009. With the current recession, companies are continuing to reduce costs, eliminate overhead and streamline operations with an eye... View More
One of the hallmarks of long-term success is recognizing opportunities during times of adversity and leveraging them for long-term success, even when the move may seem counterintuitive to those who have... View More
Ricoh Americas Corporation, a leading provider of digital office equipment, announced that it will resell Open Text's Document Server, Alchemy Edition[1], to the Ricoh channel through the Ricoh Independent... View More
Service providers in the supply chain management (SCM) space play an important role in helping enterprises more efficiently plan and execute supply chain strategies. With companies looking to source and... View More
Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand
AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
