Sometimes a picture really is better than words. A recent issue of Barron’s magazine featured a cartoon about the absurdity of usernames and passwords today. The cartoon displays two people sitting... View More
A recent "U.S. CEO Outlook" survey by KPMG had a number of interesting and noteworthy findings. Chief among them was the fact that more than two-thirds of the chief executive officers (CEOs) believe that... View More
Prinova Inc. a leader in developing and delivering innovative software and services within the Customer Communications Management (CCM) market today announced the appointment of Daron Domino to the position... View More
Every aspect of customer communication is always about people. A no-brainer, you might say. But the truth is that when we look at training programs, methodologies and publications for customer communication-related... View More
Another year has gone by, and this series on channel management is coming to a close. I covered a lot of ground this year with the intent of providing some mind fodder to consider as you develop and refine... View More
EventEvolution Management Inc., producers of DOCUMENT Strategy Forum, which will take place October 29-31st at the Hyatt Regency in Greenwich, CT, is pleased to announce that it has opened its 2012 Call... View More
Enterprise architects looking to help their business improve the customer experience must realize the potential of document output for customer communications management (DOCCM). While savings from DOCCM... View More
Xpertdoc Technologies Inc., a Montreal-based company providing award-winning document output and customer communications solutions, is pleased to announce a partnership agreement with OneShield, Inc.,... View More
Consider this: Americans will receive more than 24 billion household bills and statements this year and make 15 billion household bill payments. InfoTrends research, including our “State of the Customer... View More
NEPS, a leading provider of hosted customer communications management solutions and technology services, announces the availability of its newest offering, BedSide Docs™. BedSide Docs is a mobile... View More
Since 2009, I’ve conducted an annual survey to understand the impact of digital experience and digital adoption on print. The surveys have evolved over the years, but they always ask a number of... View More
Case management may be defined differently across industries, but those who rely upon it to service, retain and acquire customers know well that it is a complex and critical component of customer care... View More
In order to identify our business and systems requirements, regardless of the technology segment, one must first understand the differences — and yes, there are differences. Typically, we think of... View More
Annually, IDC publishes a study that provides top 10 predictions for the imaging, printing and document solutions (IPDS) market. We’ve included here the three predictions that focus on business document... View More
EventEvolution Management Inc. is pleased to announce that the 2015 DOCUMENT Strategy Forum will be held on May 12-14, 2015 at the Hyatt Regency, in Greenwich, CT once... View More
The implementation of a well-structured, architected document repository management system provides a foundational capability for organizations to develop innovative content-enabled business solutions.... View More
AirSpring Software announced today that MacLellan Services Inc., a provider of critical process and facilities services to the automotive industry, has chosen airSpring’s intuitive browser-based... View More
John Olson has been awarded the first annual “Charles H. ‘Chuck’ Forman – Crawford Technologies” Scholarship through EDSF (Electronic Document Scholarship Foundation). This... View More
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.
Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
