GMC Software Technology (GMC), a leader in customer communications, today announced that Pacific Life’s Retirement Solutions Division has chosen GMC Inspire’s single platform software to help... View More
Ricoh Americas Corporation today announced enhancements to its flagship critical communications software, RICOH ProcessDirector, as part of the company’s ongoing efforts to deliver the best results... View More
Prinova Inc., a leader in developing and delivering innovative software and services within the Customer Communications Management (CCM) market, today announced that Volition Capital, a Boston-based growth... View More
In October, I wrote about preparing to switch to digital-first communications. If you are considering digital first, you may be thinking about the implications that it has for both your internal organization... View More
Bottomline Technologies (NASDAQ: EPAY), a leading provider of collaborative payment, invoice and document automation solutions, announced it is making its Paymode-X functionality available in the WebSeries®... View More
One of the hallmarks of long-term success is recognizing opportunities during times of adversity and leveraging them for long-term success, even when the move may seem counterintuitive to those who have... View More
This marks my third year attending the DOCUMENT Strategy Forum (DSF), and each year, I learn something new and talk to interesting people. Some of the ideas are not new, but I did come away with some changed... View More
GMC Software Technology, a leader in customer communications and output management solutions, today announced that GMC Inspire has scored 73 out of 100 on ease-of-use according to the System Usability... View More
Customer engagement management (CEM) is the practice of optimizing the lifetime value of customers. CEM is significantly influenced by customer communication practices and has seen rapid growth and adoption... View More
If you’re sticking to your in-house print shop production model, the cost impacts may be providing your competitors a significant advantage. In the face of declining print volumes, the fixed costs... View More
Printing costs, while seemingly insignificant, can create detrimental financial impact on an organization over time. According to our research, the average cost of a company’s printing operations... View More
Would you characterize yourself as a mobile worker? It is a question that you likely would not have considered just a few short years ago. Historically, the mobile worker was defined based on specific... View More
A large number of our enterprise clients and prospects are reaching out to us to ask about the direction of customer communication management (CCM) technology in general and about multi-channel delivery... View More
I'm sure you're like me and have been receiving a ton of credit notifications through the mail in the recent month, so I decided to review the new regulations governing the credit card industry. I stepped... View More
As we discussed in the first post about the Four Rights, the essential underlying tool is the need to develop an effective data collection strategy. Once we have some data patterns on our intended targets... View More
Kern, a global leader in high-speed, end-to-end production mail solutions is pleased to announce, Kern EDGE the Electronic Document Gateway for the Enterprise. Kern EDGE offers a line of software as a... View More
OK, so you’ve gotta do a request for proposal (RFP). Here’s how to reduce the pain and increase the value of the information you gain from the RFP process. Two years ago, I wrote a post for... View More
kloudtrack®and Formtree today announced a collaborative effort to integrate Formtree mobile data collection solutions with kloudtrack cloud-based data management and workflow systems. The integrated... View More
GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM) and output management, and Kony, Inc., the leading enterprise mobility provider, have entered into a... View More
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.
Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
